Sean Pullins

Assisted with Go-Live, have helped implement enhancements and maintain system.

Highlighted enhancements

Referral enhancements

Decision Tree build for Call Center

RTE updates

RTA implementation

• Helped users via telephone to diagnose and triage problems
• Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
• Diagnosed and resolved technical hardware and software issues
• Customized Epic software applications according to client specifications and requirements
• Participated in quality assurance processes by reviewing test plans and validating system functionality before deployment
• Assisted in design, testing, and launch of new software features

• Managed software development and support using formal specifications, data flow diagrams and other design techniques
• Assisted and helped lead 8 Epic software Major Hospital Go-Lives and number ambulatory practice go-lives
• Including work that lives with Grand Central, Prelude, Cadence, Ambulatory and Homecare Epic Spaces
• Designed and developed forward-thinking systems that meet user needs and improve productivity
• Built and maintained Epic applications
• Created innovative solutions based on customer need
• Designed COVID-19 testing, vaccine and surge workflows
• Created innovative solutions for scheduling COVID tests using automation within Epic
• Reviews and shared build documentation with Johns Hopkins Medical center
• Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
• Gather end-user requirements for Epic enhancements, ensuring seamless application updates
• Built Referral WQs and helped designed Referral structure and process based on Epic foundation
• Monitor data integrity across systems for precise Epic reporting, enhancing decision-making
• Train users on Epic features, improving operational efficiency and user satisfaction
• Support users by resolving Epic system issues, maintaining high service standards
• Analyzed Epic system data to identify optimization opportunities, leading to streamlined workflows and enhanced user experience across multiple departments
• Spearheaded Epic system upgrades, minimizing downtime and ensuring seamless integration with existing healthcare workflows and protocols
• Facility Structure build
• Was responsible for building Departments, Rooms and Beds for 8 Hospitals and created a virtual hospital for overflow during COVID-19
• Led sprint reviews and planning meetings to promote full team engagement

• Maximized performance by monitoring daily activities and mentoring team members
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Accomplished multiple tasks within established timeframes
• Onboarded new employees with training and new hire documentation
• Cross-trained existing employees to maximize team agility and performance

• Identified healthcare resources and programs for patients unable to meet financial obligations
• Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts
• Assessed client financial situation and explored background through one-on-one interview process
• Liaised between patient, doctor and insurance provider to smooth claims processes

• Used McKesson to schedule and manage patient appointments
• Accurately input patient and insurance information into company's computer system using McKesson
• Visited patients' rooms to collect insurance and financial information required for registrations