Highly organized and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Strong Management Experience in employee staffing, performance and training.
Enhance customer experiences by employing service-oriented behaviors, understanding customer needs, and providing solutions that increase profitability and drive business results.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Ramp Supervisor
Envoy Air
11.2018 - Current
Currently responsible for all ramp crew chiefs and ramp clerks safety in their assigned work areas in the airport operation
Responsible for all on time arrivals and departures of aircrafts and ensuring all clerks and Crew Chiefs are working safe, productive, and efficiently
Responsible for enforcing safety with the cooperation of union local 575
Enforcing disciplinary action according to company policies and guidelines
Responsible for the safety of employees and customers
Responsible for all staffing
Ensuring the operation will have the tools and equipment to run a smooth and efficient operation to provide a safe and on time arrival and departures for all customers.
Ramp Agent/Crew Chief
Envoy / American Eagle Airlines
04.1997 - 11.2018
Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
Class A/B CDL Roll Off Driver
Rental One
03.2022 - 06.2022
Enhanced customer satisfaction through timely deliveries and professional communication.
Maintained vehicle safety by conducting thorough pre-trip and post-trip inspections.
Delivery Driver
Southern Glazer's Wine And Spirits
12.2021 - 03.2022
Responsibilities consist of distributing alcohol beverages to grocery, liquor, and convenience stores
Conducted thorough pre-trip inspections, identifying potential vehicle issues before starting the route.
Managed accurate paperwork and handling of invoices and collecting CODs for each delivery, ensuring proper documentation of transactions and signatures.
School Bus Driver
Mansfield Independent School Transportation (MISD)
06.2021 - 11.2021
Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Delivery Driver
Argos
01.2021 - 04.2021
Responsible for pre-trips, log books, and the on time delivery of product to customers, commercial and residential
Operating concrete class B vehicle when transporting concrete in a safe and on time while operating a automatic or manual transmission commercial vehicle.
CDL Driver
MICA Corp.
12.2020 - 01.2021
Kept accurate records of transport and equipment delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Also helping assist crews to meet job deadlines under the foreman's discretion.
Education
Graduate - CDL
Continental Truck Driver Training And Educational School
Texas
11.2020
Graduate - HVAC
HVAC Lincoln Technical Institute
Texas
05.2005
High School Diploma -
Aiea High School
98-1276 Ulune St, Aiea, HI 96701
Skills
CDL Class A/B trucking
HVAC commercial and residential industries
Knowledge of tools and equipment within the airline industry and operation of company equipment and vehicles
Knowledge of vehicle parts, HVAC systems, and general automotive
Customer Service/Problem Solving
Strong organizational skills
Problem-solving capabilities
Resource Allocation & Schedule Coordination and Management
Personnel Supervision
Safety Management
Timeline
Class A/B CDL Roll Off Driver
Rental One
03.2022 - 06.2022
Delivery Driver
Southern Glazer's Wine And Spirits
12.2021 - 03.2022
School Bus Driver
Mansfield Independent School Transportation (MISD)
06.2021 - 11.2021
Delivery Driver
Argos
01.2021 - 04.2021
CDL Driver
MICA Corp.
12.2020 - 01.2021
Ramp Supervisor
Envoy Air
11.2018 - Current
Ramp Agent/Crew Chief
Envoy / American Eagle Airlines
04.1997 - 11.2018
Graduate - CDL
Continental Truck Driver Training And Educational School