Sean Quirk
SOFTWARE QUALITY PRINCIPAL ENGINEER
Milford,MA
Summary
A twenty-nine-year computer technology integration professional who has worked on every IBMi host and Dell PowerMax (EMC Symmetrix) enterprise storage array since 1995. With a specific focus area of IBMi host and software integration. Seeking a position that would utilize my highly adaptable, technical, functional, and analytical expertise with product and program management skills. You will find a candidate that is hard working, loyal and compassionate, who values integrity both personally and professionally. I look forward to discussing your business needs and how to move your organization forward in a meaningful way.
Overview
29
29
years of professional experience
Work History
Software Quality Principal Engineer
Dell Technologies
Hopkinton, MA
05.2010 - 02.2024
- Configuration, management, deployment, test, and debug of Dell's flagship storage product, the PowerMax Enterprise storage systems family.
- Perform IBMi Power systems host integration and compatibility testing on PowerMax storage. Test connectivity, performance, reliability and software features and functions.
- Document and publish the customer facing Dell-EMC (PowerMax) to IBMi host matrix. This is the configuration and compatibility chart and company support statements.
- Responsible for PowerMax code in my functional area. Maintain product quality and reliability throughout the release lifecycle.
- Integral part of the development, qualification, and release of software features for IBMi such as PowerMax Non-Disruptive migration (NDM) Minimally Disruptive migration (MDM) and Metro multi-site active (DR) Disaster Recovery solutions on PowerMax for IBMi
- Improved reliability of systems by conducting root cause analyses and implementing corrective actions for bugs. Log, track solve and close bug reports.
- Implemented and maintained continuous improvement initiatives, promoting a culture of innovation and excellence within the organization.
- Use of Jenkins, Git and Artifactory for code compilation and deployment
- Worked cross-functionally with teams to successfully complete complex projects on time and within budget.
- Collaborated with stakeholders to define project requirements, ensuring alignment with business goals.
- Effectively manage hardware resource allocation, configuration changes, code upgrades within schedules, and budgets during project execution.
- Worked closely with Product and Program managers to review, plan, and execute projects to successful completion.
- Documented and developed engineering procedures and processes. Worked to publish field facing procedures in public facing documentation.
Senior Systems Integration Engineer
EMC Corporation
Hopkinton, MA
12.2006 - 05.2010
- Worked cross-functionally with Symmetrix ucode development and the solutions software team to successfully develop and implement new EMC features into IBMi systems.
- Collaborated with both IBM Rochester and EMC on complex co-development projects for integration, successfully developed, qualified and brought to market.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization. Performed wide ranges of functional testing to large configurations and customer use cases.
- Resolved critical issues during system integration phases, ensuring seamless transitions between software iterations and hardware platforms.
- Maintenance and configuration of lab hardware, servers, IBMi hosts, switches, hubs, cabling.
- Developed and executed comprehensive project plans to ensure timely completion within budget constraints.
- Achieved successful project outcomes by maintaining accurate testing documentation, lab documentation, and host/storage matrices while meeting deadlines.
- Consistently employed efficient resource allocation and effective communication strategies within the group to complete the test matrix fill out within the desired qualification timeline.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Consistently provided technical guidance and mentoring.
- Used continuous improvement initiatives to result in increased operational efficiency in our department.
Senior Hardware and Software Quality Engineer
EMC Corporation
Hopkinton, MA
12.2003 - 12.2006
- Expedited issue resolution by effectively prioritizing, tracking, and managing defects in bug tracking systems such as JIRA or Online Problem Tracking (OPT)
- Increased team productivity by utilizing best practices for software testing methodologies and taking multiple software testing training courses.
- Effectively communicate between cross-functional teams such as Symmetrix microcode, host software, API, test tools.
- Supported continuous integration efforts for faster deployment cycles using Jenkins or similar tools like SYREN.
- Maintained up-to-date knowledge of industry trends and best practices to continually improve testing methodologies. Participated in IBM's "common" training and hardware showcase.
- Increased product stability through comprehensive load, and stress testing.
- Contributed to the development of high-quality software by providing feedback on design specifications and code reviews.
- Boosted customer satisfaction rates through prompt addressing of client-reported issues in a professional manner.
- Improved software quality by conducting thorough testing and identifying bugs for timely resolution.
- Participated in post-release support activities to ensure smooth transitions from development to production environments.
- Developed test plans, test cases, and test scripts based on business requirements and functional specifications documents.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Developed and executed QA test cases, scripts and procedures and software maintenance.
Product Support Engineer
EMC Corporation
Hopkinton, MA
11.2002 - 12.2003
- Provided worldwide remote support for global customers.
- Enhanced product usability by troubleshooting issues and providing effective solutions to customers, often fixing issues before customer impact was felt.
- Delivered exceptional customer service and swift resolution of support tickets.
- Resolved system and customer issues by troubleshooting and providing effective solutions remotely.
- Managed critical escalations, coordinating efforts and delivering prompt responses to questions to achieve timely resolutions.
- Responded to customer service inquiries and provided technical assistance over phone and in person.
Systems Integration Manager
EMC Corporation
Hopkinton, MA
06.1999 - 10.2002
- Managed the AS/400 iSeries host integration team in the Symmetrix storage organization.
- Provided day to day technical support, guidance and direction for a team of IBM systems integrators during development, qualification and release of Symmetrix features for the IBM platform.
- Implemented, documented and published best practices for our host systems integration. Releasing groundbreaking new disaster recovery and business continuance models via new hardware and software offerings.
- Developed, qualified and released new disk types for host integration strategies with seamless software implementation, enhancing overall system performance while connected to Symmetrix.
- Streamlined system integration processes by identifying and addressing inefficiencies, resulting in reduced project timelines.
- Managed cross-functional teams to ensure successful delivery of integration projects within allocated budgets and timelines.
- Managed life cycle replacement of hardware and software.
- Led successful technical upgrade projects and data center lab movements between buildings.
- Maintain a high level of organization, personal responsibility and integrity.
- Aligned system integrations with company strategic objectives by working closely with product and program management teams during decision-making processes for feature inclusion.
- Host current and prospective customers for live demonstrations in the lab while on executive briefings.
- Travel every year with equipment and manpower to the IBM Common trade show, to showcase EMC's new hardware and software offerings on the IBM host platform.
Engineering Technician
EMC Corporation
Hopkinton, MA
04.1995 - 06.1999
- Performed hardware and software upgrades and maintenance to various lab equipment
- Configured and installed and tested new test simulation equipment for software engineers in the lab.
- Contributed to a safer working environment through adherence to safety protocols and guidelines, in the raised floor lab environment. Followed proper electronic material handling protocols for things like ESD/static discharge, etc.
- Run, connect and configure various cable connection types under the raised floor. Lan, Fiber, Coax, HSL, SCSI, Bus and Tag, power, etc.
- Reduced downtime during projects by rapidly identifying and resolving issues with machinery or systems.
- Improved equipment reliability by performing regular maintenance and calibrations.
- Showcased strong attention to detail in the preparation, assembly, and installation of components supporting engineering projects such as programming cards and chips.
- Revamped systems and upgraded wiring, drives, logic boards, memory cards, and mother boards to handle changing needs.
Education
Night Class 4 Years - No Degree - Computer Science
Northeastern University
Boston, MASkills
- Quality Assurance testing for Software, System Architecture, End to End System Design and System integration for IBMi and Dell PowerMax
- Configuration deployment and management of IBMi, iSeries and AS/400 environments DST/SST disk management Backup and recovery planning and migrations
- IBM Hardware Management Console (HMC) administration Configure and deploy and maintain IBMi and VIOS logical partitions
- Firmware, OP/SYS, patching, upgrades of HMC, IBMi, PC, Dell and EMC
- Enterprise host-storage environment Switched Fabric, zoning, mapping, masking provisioning, and storage grouping
- SAN storage manipulation and configuration software Solutions Enabler scripting and Unisphere GUI
- Cross-Functional Collaboration and workflow coordination
- Product Road mapping, Requirements Gathering, Process Management
- Problem-solving abilities, Multitasking Abilities, Critical Thinking Adaptability and Flexibility
- Software Debugging, taking, and gathering traces for developers
- Product, Project and Program Management process understood via close collaboration and teamwork
- Configuration and management of Virtualization Technologies, Embedded systems, Distributed systems
- Data Disaster recovery, business continuance (failover), backup and recovery of data and critical business systems
- Engineering Documentation Review and publication (both internal and external)
- Written Communication and organizational skills
- Self-Motivation, Problem-Solving and Decision-Making skills
Timeline
Software Quality Principal Engineer
Dell Technologies
05.2010 - 02.2024
Senior Systems Integration Engineer
EMC Corporation
12.2006 - 05.2010
Senior Hardware and Software Quality Engineer
EMC Corporation
12.2003 - 12.2006
Product Support Engineer
EMC Corporation
11.2002 - 12.2003
Systems Integration Manager
EMC Corporation
06.1999 - 10.2002
Engineering Technician
EMC Corporation
04.1995 - 06.1999
Night Class 4 Years - No Degree - Computer Science
Northeastern University
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