Sean Regione
San Tan Valley,AZ
Summary
Customer service focused and ready to serve mindset, starting from my people and going to my customers. Coming from a high quality customer service based job like Discount Tire has helped guide me in my role as a manager to be rigorous, not ruthless with how we do daily things. Instead of being ruthless with our employees and customers, being consistently cultivating each other and making recommendations when talking to customers about products or services is where we win.
With me being a motivated and team focused manager, we will break through the ceiling of expectation.
Overview
8
8
years of professional experience
Work History
Marketing Manager
Discount Tire
01.2023 - Current
- Putting away and auditing inventory 2x a week
- Creating a safe and clean 5s environment for customers and employees
- In charge of showroom at store, making sure all salesman/managers are creating an inviting easy and safe area for everyone
- Direct contact for customer service complaints, resolving any issues that arise from unsatisfied customers
- Maintains Buy Online Pick-up in store orders, making sure online process was easy and straightforward.
- Open and close store when needed, when senior manager or store manager is absent
- In charge of fleet customers, referring to fleet team to create accounts
- Goes over daily/weekly sales goals, creates action plan to improve from previous year
- Creates weekly schedule
- Goes over labor scheduling quota to ensure labor hours are scheduled to demand
District Manager
Super Star Car Wash
01.2022 - 01.2023
- Oversee 7 locations across the valley, 100+ employees
- Coordinate and approve invoices for repairs with maintenance, city officials, plumbers, etc
- Audit inventories and place orders for weekly deliveries, chemical, supplies, tools, office supplies
- Hiring and staffing for all 7 locations, sales, labor, management
- Look over financials with VP of Operations and present action plan to site manager on how we can improve sales performance, cleanliness, Net promotor score/reviews, and gross profit of location
- Direct contact for escalated customer service issues, damages, employee complaints, HR issues
- Conducts safety audits on location to make sure site has proper SDS, OSHA binders, PPE, location is safe for customers and employees
- Troubleshoot and repair equipment, order new equipment and pay terminal parts.
Site Manager
Super Star Car Wash
02.2020 - 01.2022
- Opened new location after being a Site Manager at previous location for only 3 months
- Learned/teaching new employees how to use brand new license plate reading system (First location with LPR system)
- Weekly inventory of chemical for car wash, office supplies, and uniforms for employees. Calculating chemical cost, inventory cost to calculate monthly gross profit.
- Handles customer service calls, complaints, writes up damages/customer damages and documents.
- Keeps track of monthly traffic, how many customers came in, cars washed, monthly sales for unlimited plans, holds meetings with team to encourage and drive sales to meet goals.
- Meet with owners, area managers, marketing to discuss ideas for new promotions or marketing ideas to improve traffic and grow member count for locations.
- Interview, hire, and onboard new team members
- Troubleshoot, maintain and repair equipment in car wash tunnel/chemical room.
Veterinary Assistant
Arizona Equine Medical & Surgical Centre
05.2018 - 02.2020
- Ran Anesthesia in clinic on high dollar animals (Horses)
- Ran field anesthesia with ketamine and other sedatives
- Handled very intense, stressful situations, handled feral and dangerous animals
- Bottle-fed/tube fed foals when they came in as orphans or when they were too weak to nurse
- Was On-Call for overnight cases and surgeries, 24 hour shifts
- Kept track of inventory with Manager, ensuring we had enough medical inventory to give proper care to animals Fluids, IV lines, syringes, catheters, needles, etc
- Reproduction assistant/technician, weekly check on high dollar materials in liquid nitrogen tanks, measuring amount of liquid nitrogen in tanks. Ordering if needed, collecting stallions and shipping out/preparing for insemination
- Trained other employees, in charge of barn/stall employee
- Completing MRI and Nuclear Scintigraphy (Bone Scan) with clinic supervisor
- Performed isolation cleaning when cases come into clinic, following protocol and proper SOP when dealing with isolation cases
- Assisted clinic supervisor with daily operations, setting goals and expectation’s with team
Education
Certificate - Veterinary Assistant Program
East Valley Institute of Technology
Mesa, AZ01.2018
High School - undefined
Poston Butte High School
San Tan Valley, AZ01.2014
Skills
- Time Management
- Reliability
- Delegation
- Customer Service
- Attention to Detail
- Excellent Motivator
- Equipment Troubleshooting
Timeline
Marketing Manager
Discount Tire
01.2023 - Current
District Manager
Super Star Car Wash
01.2022 - 01.2023
Site Manager
Super Star Car Wash
02.2020 - 01.2022
Veterinary Assistant
Arizona Equine Medical & Surgical Centre
05.2018 - 02.2020
High School - undefined
Poston Butte High School
Certificate - Veterinary Assistant Program
East Valley Institute of Technology
Communication
Without communication, there is no workplace. Communication is a key aspect in any institution. That is how mistakes are made and customers leave unhappy. I will ensure communication is the top priority in the workplace starting at the top with management and working efficiently all the way down to our customers. This will ensure consistency and making sure clear information is being presented to all parties involved.
Leadership
I pride myself on being a strong and capable leader. I want my fellow employees and co-workers to be eager and excited about coming into work. I continuously find ways to keep morale high in the workplace. I only want the best for my team, and I work very hard to make sure they grow as employees as well as individuals.