Sean Reid
Austin,Texas
Summary
Technical IT Manager and Systems Engineer with 5+ years of experience supporting enterprise environments of 900+ users. Expert in Windows 10/11 administration, cloud identity (Azure AD/Okta), and enterprise application rollouts. Proven track record of evaluating emerging technologies, leading large-scale software implementations, and automating workflows to increase operational efficiency. Specialized in bridging the gap between high-level IT strategy and technical execution.
Overview
8
8
years of professional experience
Work History
IT Manager
Triple Crown Consulting
06.2023 - Current
- Technical Leadership: Serve as the primary technical lead, translating executive directives into functional technology solutions and overseeing SysAdmin/Helpdesk personnel.
- Product Evaluation & Testing: Conduct rigorous technical feasibility studies and UAT (User Acceptance Testing) on new software; provide expert recommendations to the IT Director to guide procurement and budget decisions.
- System Implementation: Orchestrate the end-to-end rollout of enterprise software and hardware, including the organization-wide migration to Windows 11 and Dialpad VoIP.
- Process Engineering: Engineered a custom internal ticketing system using Power Automate and SharePoint, streamlining support workflows and improving ticket resolution transparency.
- Team Management: Act as the final escalation point for Tier 3 infrastructure issues while mentoring junior staff on technical best practices and troubleshooting.
- Infrastructure Standards: Developed a scalable internal Knowledge Base and documentation library, ensuring consistent configuration management for all enterprise endpoints.
Business Applications Specialist
Triple Crown Consulting
08.2022 - 06.2023
- Administered enterprise CRM (Bullhorn) and ERP systems, managing interdepartmental workflows and system integrity.
- Developed and maintained complex automation sequences via Power Automate and HereFish to eliminate manual data entry in recruitment and HR processes.
- Standardized technical onboarding materials and documentation, ensuring seamless transitions for new hires.
Enterprise Application Analyst
CWS Apartment Homes, LLC
08.2019 - 08.2022
- Supported a distributed enterprise environment of 900+ users, providing Tier 1–3 technical support for hardware, cloud identity, and core business applications.
- Served as a key contributor to the RealPage rollout, handling technical training, system configuration, and post-launch troubleshooting.
- Developed imaging standards using Clonezilla to ensure deployment consistency across all Windows workstations.
- Managed IT buildouts for new acquisitions, including the physical installation and configuration of switches, Access Points (APs), and identity setup.
IT Networking & Server Intern
Bryan ISD
01.2018 - 07.2019
- Supported a VMware environment consisting of 167 servers, assisting with monitoring and routine maintenance.
- Configured and updated over 800 IP cameras using VideoInsight, ensuring network stability and proper data logging.
- Assisted with the physical installation and configuration of servers, SANs, and networking switches.
Education
Bachelor of Science - Technology Management
Texas A&M University
College Station, TX12-2019
Associate of Science - Business
Blinn College
Bryan, TX03-2018
Skills
- Operating Systems: Windows 10, Windows 11, Windows Server, macOS
- Cloud & Identity: Microsoft Azure Active Directory (Entra ID), Okta, M365 Admin Center
- Endpoint Management: Microsoft Intune (MDM/MAM), Meraki, Clonezilla, Autopilot
- Automation: Power Automate, Microsoft Forms, HereFish, PowerShell Scripting
- Applications: SharePoint, RealPage, Bullhorn CRM, Dialpad VoIP, Teams
- IT Operations: Tier 1–3 Support, Infrastructure Buildouts, Knowledge Base Design
Timeline
IT Manager
Triple Crown Consulting
06.2023 - Current
Business Applications Specialist
Triple Crown Consulting
08.2022 - 06.2023
Enterprise Application Analyst
CWS Apartment Homes, LLC
08.2019 - 08.2022
IT Networking & Server Intern
Bryan ISD
01.2018 - 07.2019
Bachelor of Science - Technology Management
Texas A&M University
Associate of Science - Business
Blinn College