Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
10
10
years of professional experience
Work History
Office Manager
Touchpoint
Binghamton, NY
12.2013 - 01.2024
Developed and implemented office policies and procedures.
Assisted with the preparation of budgets, forecasts and financial statements.
Supervised staff members, organized schedules and delegated tasks.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Provided administrative support to management team including preparing reports and presentations.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Managed office inventory and placed new supply orders.
Reviewed files and records to obtain information and respond to requests.
Coded and entered daily invoices with in-house accounting software.
Implemented and maintained company protocols to facilitate smooth daily activities.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.