Sean Rico
Mesa,AZ
Summary
Over 7 years of leadership experience in dynamic tech environments, delivering exceptional service and driving pilot programs from inception to execution. Excels at communication, process improvement, and leading by example. Passionate about inclusion, Arizona sports, and live music. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Premium Onboarding Partner
DoorDash
Tempe, AZ
08.2024 - Current
- Onboarded 500+ high-value merchants to DoorDash's marketplace with a best-in-class service experience.
- Partnered with product managers and software engineers to test emerging AI tools, delivering actionable feedback that shaped product development and operational improvements.
- Represented DoorDash at the 2025 Bar & Restaurant Expo, delivering in-person support to merchants while advancing category leadership.
- Conducted high-visibility merchant escalations that required tailored solutions to strengthen trust and promote retention.
- Mentored new hires to accelerate their ramp-up while providing structured guidance and best practices.
Client Engagement Manager
Aerotek / Aston Carter / TEKsystems
Tempe, AZ
09.2020 - 07.2024
- Recruited and supervised contingent support employees for DoorDash, expanding team size from 100 to 400 in two years.
- Designed and led new hire orientations for on-site, hybrid, and remote employees.
- Collaborated with HRBPs to resolve crises and time-sensitive employee issues.
- Coordinated with client leadership to draft and distribute urgent internal communications to contractors.
- Created a comprehensive 50+ page OneNote Knowledge Base for people managers on compliance processes.
Community Operations Team Lead
Uber Technologies Inc.
Phoenix, AZ
06.2018 - 05.2020
- Managed the performance of customer service agents supporting the top 1% of Uber's NorthAm rider clientele.
- Coached direct reports on best practices in service reliability and quality, resulting in the company's first J.D. Power certification for industry-leading support.
- Collaborated with program managers to refine Uber Copter support processes, reducing client churn and 1-star CSAT ratings.
- Standardized team meeting procedures for over 100 employees operating continuously throughout the year.
Education
Bachelor of Arts - Communication Studies
Westmont College
Santa Barbara, CA01-2012
Skills
- Leadership and communication
- Client onboarding
- Customer relationship management
- Talent acquisition
- People operations
- Training and development
- Content creation
- Data analysis
- Proficient in Google Suite, JIRA, Salesforce, and Slack
Timeline
Premium Onboarding Partner
DoorDash
08.2024 - Current
Client Engagement Manager
Aerotek / Aston Carter / TEKsystems
09.2020 - 07.2024
Community Operations Team Lead
Uber Technologies Inc.
06.2018 - 05.2020
Bachelor of Arts - Communication Studies
Westmont College
Similar Profiles
Marianne ArcherMarianne Archer
Dasher at DoorDashDasher at DoorDash
Jayda ZastoupilJayda Zastoupil
Dasher at DoorDashDasher at DoorDash
Peyton DavisPeyton Davis
Dasher at DoorDashDasher at DoorDash
Myles DeShieldsMyles DeShields
Food Delivery Driver at DoorDashFood Delivery Driver at DoorDash
Robert HathcockRobert Hathcock
Owner/Mgr at Wrangler Trailers, LLCOwner/Mgr at Wrangler Trailers, LLC