Sean Roberts

various work on transmission and distribution circuits troubleshooting and repairing various trouble call responding and repair of outages

Executed shut offs and turn ons of electric lines during route.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Responded to Gas leaks carbon monoxide leak and various other concerns