Sean Robinson
Roanoke,VA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
03.2023 - Current
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
- Developed high-performing team through effective recruitment, training, and mentoring initiatives.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within store.
- Took Lowest performing store within district and achieved top Specialty Sales within 6 months. Have maintained top level
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Specialty Department Supervisor
Lowes Home Improvment
01.2022 - 03.2023
- Enhanced department performance by implementing innovative strategies and streamlining processes.
- Boosted employee satisfaction by fostering positive work environment and providing consistent feedback.
- Increased sales in Specialty department through effective merchandising and product promotion.
- Managed daily operations of 4 departments of 10 direct reports, ensuring smooth workflow and timely completion of tasks.
- Increased profitability by streamlining install process and creating concise process for handling customer complaints which decreased loss in company profit.
Freight Flow Manager
Lowes Home Improvment
11.2020 - 01.2022
- Streamlined freight flow processes by implementing efficient scheduling and training.
- Optimized warehouse layout for increased storage capacity and faster order fulfillment rates.
- Top of the Market efficiency rate in freight flow.
Service Manager
Lowes Home Improvment
01.2018 - 11.2020
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Raised sales within departments 7% for the fiscal year.
- Increased Customer Satisfaction with increased retail standards as well as implementing Customer Services standards
Install Manager
Lowes Home Improvment
08.2017 - 01.2018
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
Pro Service Specialist
Lowes Home Improvment
08.2015 - 11.2017
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Streamlined internal processes for increased efficiency in handling client requests and project management.
- Handled 4 Million in accounts while providing increased opportunities for revenue with expanding their purchasing power within Lowe's by utilization of all our products
Construction Site Leader
Habitat For Humanity
08.2010 - 07.2015
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
Education
High School Diploma -
Plainfield High School
Central Village, CT06.2007
Skills
- Team Management
- Store operations
- Task Delegation
- Promotions planning
- Business Development
- Customer Relations
- Operations Oversight
- Sales Growth
- Retail Operations
- Consultative Sales
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
03.2023 - Current
Specialty Department Supervisor
Lowes Home Improvment
01.2022 - 03.2023
Freight Flow Manager
Lowes Home Improvment
11.2020 - 01.2022
Service Manager
Lowes Home Improvment
01.2018 - 11.2020
Install Manager
Lowes Home Improvment
08.2017 - 01.2018
Pro Service Specialist
Lowes Home Improvment
08.2015 - 11.2017
Construction Site Leader
Habitat For Humanity
08.2010 - 07.2015
High School Diploma -
Plainfield High School