Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sean Rodriguez

Wayland,MI

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

Service Technician

WillScot
Wayland, MI
10.2023 - Current
  • Performed onsite repair of equipment and mobile offices in customer locations.
  • Provided training on the safe usage of equipment when needed.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Assessed prior work to ensure accuracy and high-quality standards.
  • Trained new team members on service processes to increase productivity.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Resolved customer complaints in a timely manner while maintaining high standards of quality service.

Process Assistant

Amazon
Caledonia, MI
08.2020 - 06.2023
  • Assisted in the development of efficient and effective process protocols.
  • Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
  • Developed and maintained accurate records of process metrics and KPIs.
  • Participated in meetings with internal teams to discuss process changes or modifications.
  • Prepared reports summarizing process performance, progress, and recommendations for optimization.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Ensured compliance with industry regulations and company policies.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Led a team of 50 to 100 employees, ensuring high productivity and excellent customer service.

Sales Manager

Stamp On It
Wayland, MI
03.2018 - 07.2020
  • Prepared and delivered monthly reports to management regarding sales performance.
  • Oversaw the daily operations of the sales department, including managing a team of staff members.
  • Implemented process changes to streamline sales department workflow.
  • Established relationships with key clients, while maintaining existing customer base.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Offered prompt assistance to customers, resolving queries related to product features and capabilities.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.

Education

Some College (No Degree) - Cyber Security In Computer Science

University of Maryland - Baltimore County
Baltimore, MD

Skills

  • Customer Service
  • Excellent Communication
  • Team Leadership
  • Staff Training and Development
  • Employee Coaching and Mentoring
  • Team Development
  • Assignment Delegation
  • Project Planning

Affiliations

  • Softball team
  • Football team
  • Volunteer work in community

Timeline

Service Technician

WillScot
10.2023 - Current

Process Assistant

Amazon
08.2020 - 06.2023

Sales Manager

Stamp On It
03.2018 - 07.2020

Some College (No Degree) - Cyber Security In Computer Science

University of Maryland - Baltimore County

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Sean Rodriguez