Sean Roseway
Saint Petersburg,USA
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Dick's Last Resort
03.2015 - 10.2024
- Completed five week Manager Training Class at corporate training store in Nashville in May, 2015
- Oversees multiple departments consisting of up to 120 employees; responsible for staffing/scheduling and training/productivity of servers, bussers, greeters and, bartenders
- Completes nightly server/bartender cash outs; reconciles all cash received with daily sales report, settles all credit card batches; deposits money in safe; personally responsible for up to $40,000 in daily sales; up to $5,000,000 annually
- Establishes and fosters relationships with multiple referral partners throughout the community
- Cross trained in kitchen, able to step in and assist when necessary
- Responsible for various media and community related events such as Taste of the Coast and other charitable events
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained facility and grounds to present positive image.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Serve Safe Manager certification good through 11/05/2025
Bar Manager/Marketing
Ole Irish Pub
03.2018 - 10.2024
- Worked part time assisting a friend from Dublin, Ireland that recently opened the Ole Irish Pub in Myrtle Beach,SC
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
Bartender
Dick's Last Resort
03.2010 - 03.2015
- Achieved “top performer” out of more than 50 servers based on total productivity
- Attained “top” placement on the weekly schedule regularly, which was ranked on a combination of “add ons” and souvenir sales as a percentage of overall sales, encouraging suggestive sales and merchandising
- Attained as much as $3000 in nightly sales frequently, and was personally responsible for all cash due until “cashing out” at the end of shift
- Received an average score of 90% or better in all secret shopper reports
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
General Manager/Bartender
Garrison Restaurant and Bar-Lake
08.2002 - 01.2010
- Hired as a server/bartender in 2002
- Promoted to Bar Manager in 2003 and then General Manager in 2004
- Ensured customer satisfaction and maintained productive employee interactions
- Hired and scheduled staff
- Completed Liquor/beer orders; maintained inventory
- Performed end of day register sales reports, batched out credit card and lottery machines, and deposited nightly cash drops in the safe before locking up, setting alarm, and leaving for the night
- Executed all necessary duties: including late night fry cook, dish washer, busser, host, serving food and drinks, bar tending, overseeing and assisting head cook when business was overly busy, dealing with customer complaints, and answering phone/taking to go orders
Certified General Motors Sales Consultant
Maltbie Chevrolet
05.2007 - 09.2009
- Utilized strong customer service skills obtained through years of bar tending and waiting tables to provide extraordinary customer service
- Earned “Salesman of the Month” two times in my first nine months
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Followed up on sales lead via phone or internet, as well as made cold calls for possible sales leads
Education
Bachelor's - Liberal Arts
Coastal Carolina University-Conway
01.2014
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Training and mentoring
- Responsible alcohol service
- Bar management
- Inventory management
- Staff scheduling
- Health codes compliance
- Operations management
- Cost control
- Pre-shift walk-through
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Talent development
- Guest relations
- Facility maintenance
- Scheduling coordination
- Employee retention
- Restaurant promotion
- Order management
- Budget planning
- Schedule coordination
- Purchasing
- Food preparation
- Sanitation standards
- Allergy awareness
- Menu development
- Reservation management
- Online ordering management
- Social media marketing
- POS system
- Local marketing
- Restaurant promotion management
- Guest experience oversight
- Kitchen oversight
- Service standards
- Table management
- Team management
- Staff management
- Inventory control and record keeping
- Food service background
- Organization and prioritization
- Supervisory skills
- Adaptable
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Customer loyalty
- Point of sale (POS) system operation
- Performance improvement
- Kitchen equipment operation and maintenance
- Full service restaurant background
- Brand standards promotion
- Labor and food cost control
- Proven sales record
- Purchasing and cost control
- Coaching and mentoring
- Scheduling
- Training and onboarding
- Delegating assignments and tasks
- Reliable and responsible
- ServeSafe manager
- Safe food handling
- Conflict resolution
- Employee performance evaluations
- Front of house management
- Payroll administration
Accomplishments
Won "Store of the Year" at Dick's Last Resort Myrtle Beach in 2023, out of a total of 13 stores nationwide
Certification
Serve Safe Manager Certification 2020
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bar Manager/Marketing
Ole Irish Pub
03.2018 - 10.2024
General Manager
Dick's Last Resort
03.2015 - 10.2024
Bartender
Dick's Last Resort
03.2010 - 03.2015
Certified General Motors Sales Consultant
Maltbie Chevrolet
05.2007 - 09.2009
General Manager/Bartender
Garrison Restaurant and Bar-Lake
08.2002 - 01.2010
Bachelor's - Liberal Arts
Coastal Carolina University-Conway
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