SEAN RUNNELS
Manor,USA
Summary
Dynamic On Site Technician Representative with expertise in boosting customer satisfaction ratings through prompt issue resolution and effective communication. Proven track record of developing operational strategies to streamline processes while adhering to compliance standards. Strong ability to cultivate professional relationships that drive loyalty and repeat business.
Overview
1
1
Certification
21
21
years of professional experience
Work History
On Site Technician Representative (OSTR)
Sanmina Corporation
Austin, Texas
07.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Delivered prompt, professional responses to customer-reported issues, enhancing customer trust and satisfaction.
- Cultivated strong professional relationships with customers via consistent communication, fostering loyalty and repeat business.
- Coordinated daily activities through customer portal and email communications, ensuring seamless operations and timely updates.
- Developed strategies to effectively execute daily operational requirements.
- Ensured compliance with all SOPs throughout installations, returning systems in optimal condition.
- Adhered to customer's clean room protocols during parts installation.
- Responded to customer and company inquiries at all hours to ensure timely assistance.
Clean Room Technician
Sanmina Corporation
Austin, Texas
01.2023 - 07.2023
- Executed assembly of semiconductor parts per exact customer schematics.
- Ensured timely completion of work orders by effectively managing time and obstacles.
- Collaborated with departments to streamline assembly tasks, ensuring alignment with project goals.
- Partnered with Sanmina field service teams to identify and resolve issues at customer sites.
- Championed Sanmina values while facilitating project completion at off-site customer facilities.
- Adapted systems to align with customer needs during off-site projects.
Amusement Manager
Dave & Buster's
Austin, Texas
02.2005 - 04.2022
- Created and managed staff schedules to ensure adequate coverage across all shifts. to ensure optimal coverage and service.
- Fostered teamwork by actively listening to team members and sharing knowledge of D&B culture.
- Took ownership of individual team member development through effective communication, documentation, and evaluation.
- Developed project plans and communicated deadlines to ensure on-time completion.
- Executed precise troubleshooting and repairs using voltmeter schematics and critical thinking skills.
- Performed necessary repairs, including soldering, welding, carpentry, and replacing circuit board components.
- Maintained cleanliness, organization, and safety within the work environment.
- Maintained electronic and mechanical equipment to enhance game functionality and minimize errors.
- Organized stockroom of spare parts for quick replacements.
Education
High School Diploma -
Sandra Day O'Connor High School
San Antonio, TX06-2001
Some College - Network Administrator
Northwest Vista College
San Antonio, TXSkills
- Troubleshooting electronics
- Equipment maintenance
- Blueprint interpretation
- Operational planning
- Problem-solving
- Attention to detail
- Multitasking efficiency
- Reliability and accountability
- Initiative-driven work ethic
- Team leadership
- Team collaboration
- Customer communication
- Logical reasoning
- Technical training
Accomplishments
- Decreased and maintained incoming SCARS against company workmanship
- Traveled with a handpicked team to resolve quality deficiencies found in company product for 1 week
- Traveled with a handpicked team to strategize SOP's for installing new hardware company wide
- Assisted stores to develop team members into management role
Certification
- Lean Six Sigma - Yellow Belt Ceritifcation
Timeline
On Site Technician Representative (OSTR)
Sanmina Corporation
07.2023 - Current
Clean Room Technician
Sanmina Corporation
01.2023 - 07.2023
Amusement Manager
Dave & Buster's
02.2005 - 04.2022
High School Diploma -
Sandra Day O'Connor High School
Some College - Network Administrator
Northwest Vista College