Tiffany Bennett
Project Coordinator
Lewisville,United States
Summary
Dedicated, self-motivated, and responsible professional seeking a challenging role to utilize her education, skills, and experience to achieve personal and company goals. Possess strong skills in Microsoft Office, interpersonal communication, team management, critical thinking, negotiation, and problem-solving. Eager to embrace new challenges, gain additional knowledge, and experience to advance within the company.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
National Account Advocate
Lennox National Account Services
Richardson, TX
08.2020 - Current
- Manage 20-60 accounts, representing $300k - 1.8M in value during 35-week process from initial order to delivery to increase company revenue.
- Promoted within year from entry-level accounts to one of top 5 accounts in company, performing above peers resulting in generating 8.7M in yearly revenue
- Review blueprints and bid plans, quote custom pricing for projects, and collaborate with Engineers and Factory Production to deliver customized orders
- Effectively manage and prioritize daily workload to ensure job bid dates and product replacement needs are met for internal and external customers
- Work closely with salesforce to meet customer expectations and establish and maintain good customer service relations
- Embrace and communicate departmental strategic/key initiatives in fast-paced changing work environment
- Handle timely processing of customer quotes, orders, and resolution of disputes with professionalism and finesse
- Project manage multi-site jobs entailing high volume of quoting, order conversion, follow-up, and delivery releases to meet all required jobsite deadlines.
Program Management Office Coordinator
Allied Universal
Dallas, Texas
12.2017 - 04.2020
- Manage 50 projects/programs at once, issue all contractual documentation and forms of agreement, and monitor project progress to ensure deadlines are met in, issue all contractual documentation and forms of agreement, and monitor project progress to ensure deadlines are met in a timely manner
- Collaborate with clients and internal teams to deliver results, resolve administrative problems, and verify received material in SAP
- Conduct group meetings, document and follow up on important actions and decisions, and train new coordinators on programs for the platform
- Maintain project documentation, prepare financial queries by collecting, analyzing, and summarizing account data, and complete accounting ledgers by posting account transactions.
Information Technology Project Coordinator
Allied Universal
05.2017 - 12.2017
- Achieved rapport with customers, managers, and employees by researching and developing new services and methods, setting priorities, and resolving urgent situations
- Maintained and monitored project plans, schedules, work hours, budgets, and expenditures, and organized and participated in meetings to ensure that project deadlines are met
- Coordinated project schedules, resources, equipment, meetings, and information, and formulated and implemented departmental procedures to maximize output.
Service Coordinator
Allied Universal
05.2016 - 06.2017
- Coordinated and scheduled resources for service requests of all service technicians daily/weekly as required, managed and reviewed service request backlog, and prioritized service tickets using SAP
- Received the project scheduling workflow from the operations team/manager, generated service tickets, managed accounts and contracts, and prepared invoices
- Improved processes and policies in support of organizational goals, monitored adherence to rules, regulations, and procedures, and oversaw product exchanges and returns.
Administrative Dispatcher
GHS INTEGRITY SECURITY SERVICES, INC, INTEGRITY SECURITY SERVICES, INC
07.2015 - 04.2016
- Successfully coordinated administrative tasks, provided excellent customer service, managed technicians and service inventory.
- Successfully coordinated Salesforce CRM projects, including requirements gathering, project planning, and execution.
- Proficient in managing project timelines and budgets using Salesforce project management tools.
- Experienced in collaborating with cross-functional teams to develop and implement solutions that meet business requirements.
- Knowledgeable in creating Salesforce reports and dashboards to provide real-time visibility into project progress and metrics.
- Proven track record of driving project success through effective communication and stakeholder management.
Education
Associate of Applied Science - Computer Aided Design And Architectural Drafting
Westwood College - Denver North
Denver 08.2008 - 06.2010
Skills
Multitasking Abilities
Timeline
National Account Advocate
Lennox National Account Services
08.2020 - Current
Program Management Office Coordinator
Allied Universal
12.2017 - 04.2020
Information Technology Project Coordinator
Allied Universal
05.2017 - 12.2017
Service Coordinator
Allied Universal
05.2016 - 06.2017
Administrative Dispatcher
GHS INTEGRITY SECURITY SERVICES, INC, INTEGRITY SECURITY SERVICES, INC
07.2015 - 04.2016
Associate of Applied Science - Computer Aided Design And Architectural Drafting
Westwood College - Denver North
08.2008 - 06.2010
Similar Profiles
Robert Moline JrRobert Moline Jr
Data Entry Specialist at Lennox National Account ServicesData Entry Specialist at Lennox National Account Services
Benjamen McDowellBenjamen McDowell
HVAC Technician at Lennox National Account ServicesHVAC Technician at Lennox National Account Services
Uriel MartinezUriel Martinez
HVAC Technician at Lennox National Account ServicesHVAC Technician at Lennox National Account Services