Summary
Overview
Work History
Education
Skills
Timeline
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Sean Saumure

Fort Worth,United States

Summary

Dedicated customer service professional with extensive experience in the retail industry. Proven team player with an outgoing and positive demeanor. Skilled in building strong relationships with clients, ensuring customer satisfaction, and driving company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented with a genuine passion for developing relationships, cultivating partnerships, and fostering business growth.

Overview

8
8
years of professional experience

Work History

CSR

7Eleven
04.2022 - Current
  • Provided exceptional customer service to retail customers in a fastpaced retail establishment
  • Assisted customers in finding the products they needed and provided product knowledge
  • Operated cash registers and handled transactions with accuracy
  • Performed daily opening and closing procedures in accordance with company policy
  • Organized and replenished merchandise displays to ensure availability of products
  • Processed customer returns and exchanges in a timely manner
  • Maintained a clean and organized work environment
  • Responded to customer inquiries and complaints in a professional and courteous manner
  • Responded to customer inquiries in a professional manner and provided customer service support
  • Demonstrated expertise in customer service, cash handling, and product knowledge
  • Proven ability to understand customer needs and provide appropriate solutions
  • Maintained an orderly and organized retail space, and accurately processed customer transactions
  • Assisted customers with product selection and assisted with product placement
  • Developed a loyal customer base by providing friendly and courteous service
  • Handled returns and exchanges in a timely and professional manner
  • Upsold additional products and services to enhance customer experience
  • Ensured store security by monitoring customers and suspicious activity

CSR

7Eleven
04.2021 - 03.2022

Freight Stock and Receiving

Home Depot
02.2019 - 03.2021
  • Oversaw and maintained efficiency in fast-paced environment.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Pulled, verified, and packaged items for shipment.
  • Managed and monitored the efficient and accurate receipt of all incoming goods and materials.
  • Performed quality control inspections, monitored stock levels, and ensured accurate product identification.
  • Tracked and recorded all inbound and outbound shipments and completed related paperwork.
  • Loaded and unloaded freight from trucks and other vehicles.
  • Ensured that all materials and supplies were properly stored and identified.
  • Conducted regular cycle counts to ensure inventory accuracy.
  • Maintained a clean, organized, and safe warehouse environment.
  • Assisted in training new employees in freight stock and receiving procedure.

Packer

Amazon
10.2016 - 07.2017
  • Welcomed customers, answered their questions, and offered product advice
  • Offered efficient checkout service and accurate cash handling
  • Built customer relationships through friendly interactions
  • Developed product knowledge to answer customer questions
  • Monitored sales floor and maintained cleanliness of store
  • Assisted with store inventory and restocking activities
  • Handled customer complaints in a courteous and professional manner
  • Processed customer orders and maintained records of transactions
  • Developed promotional ideas to increase store sales
  • Coordinated with other departments to ensure customer satisfaction
  • Met daily production goals of packing and labeling product for shipment
  • Ensured quality control of products before packing and shipping
  • Organized warehouse shelves and packing materials
  • Verified accuracy of contents in packages
  • Operated manual and automated packing and labeling equipment
  • Unloaded and loaded product onto pallets for shipment
  • Followed safety protocols and regulations in the warehouse
  • Monitored inventory of packing materials and placed orders as needed
  • Maintained a clean and orderly warehouse environment

Education

Paint and Auto Body Repair

Long Beach City College
Long Beach, California
05.2014

Diploma - General Education

Alpine Adult School
Crestline, California
06.2010

Skills

  • Fork Lift Operator
  • Carpentry
  • Wielding
  • Painting
  • Metal Repair
  • Mechanical Knowledge
  • Customer Focus
  • Furniture Repair
  • Receiving support
  • Store maintenance
  • Warehousing functions
  • Materials Transport

Timeline

CSR

7Eleven
04.2022 - Current

CSR

7Eleven
04.2021 - 03.2022

Freight Stock and Receiving

Home Depot
02.2019 - 03.2021

Packer

Amazon
10.2016 - 07.2017

Diploma - General Education

Alpine Adult School

Paint and Auto Body Repair

Long Beach City College

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Sean Saumure