Sean Saunders
Silver Springs
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
The Home Depot Inc
Reno
03.2023 - 02.2024
- Processed incoming shipments using handheld scanners and inventory management systems.
- Organized merchandise in the warehouse for efficient retrieval and storage.
- Inspected outgoing packages to ensure accurate labeling and packing standards.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Trained new staff on shipping procedures and safety protocols in the warehouse.
- Coordinated with team members to maintain a clean and safe work environment.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Identified order discrepancies and damaged items and notified supervisor.
- Organized deliveries by sorting and stocking receivables
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Resolved customer complaints by providing effective solutions and support.
- Managed customer inquiries through phone and email communication channels.
- Educated customers about product features and troubleshooting techniques.
- Maintained up-to-date knowledge of products and services offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Inbound Receiving Associate
Chewy's Fulfillment Center
Sparks
03.2021 - 04.2021
- Received goods, quality and quantity checks.
Grocery Clerk/Cashier
Trader Joe's
Reno
04.2013 - 02.2021
- Load/ unload trucks, stocking, cashier, customer service, Section Leader, Order Writer
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed customer transactions efficiently at a popular grocery retailer.
- Provided exceptional service, ensuring a positive shopping experience for customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High school diploma -
Leigh High School
San Jose, CASkills
- Shipping & Receiving
- Produce Experience
- Merchandising
- Forklift
- Purchasing
- Materials Handling
- Warehouse Experience
- Basic math
- Product merchandising
- Calm demeanor
- Reliability and Quality Assurance
- Point-of-sale system
- Retail merchandising
- Product recommendations
- Customer service
- Positive and professional
- Plan-o-gram implementation
- Multitasking and organization
- Adaptability and flexibility
- Customer satisfaction
- Attention to detail
- Problem-solving aptitude
- Time management abilities
- Teamwork
- Professional demeanor
- Store policies understanding
- Lot maintenance
- Phone etiquette
- Stress management
- Patience and composure
- Conflict resolutionn
Certification
Able to drive forklifts
Personal Information
Authorized To Work: US
Timeline
Shipping and Receiving Clerk
The Home Depot Inc
03.2023 - 02.2024
Inbound Receiving Associate
Chewy's Fulfillment Center
03.2021 - 04.2021
Grocery Clerk/Cashier
Trader Joe's
04.2013 - 02.2021
High school diploma -
Leigh High School