Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Athlete
Nike
Dale, TX
08.2021 - Current
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Maintained up-to-date knowledge of store merchandise and policies.
Processed transactions using a point-of-sale system.
Built relationships with customers to encourage repeat business.
Handled customer complaints in a professional manner.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Collected payments and provided accurate change.
Shift Supervisor
Iidon Security Associates
Dallas, TX
06.2017 - 11.2019
Provided on-the-job training to new staff members.
Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Monitored security operations to ensure compliance with established procedures and standards.
Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Conducted regular patrols of the premises to identify potential threats or safety hazards.
Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
Assistant Manager
Rusty Taco
Dallas, TX
07.2015 - 07.2017
Assisted in recruiting, training, and scheduling staff members.
Provided leadership and direction to restaurant employees.
Ensured compliance with health and safety regulations.
Monitored customer service standards and took corrective action when needed.
Supervised food preparation, ordering of supplies, and inventory control.
Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
Resolved customer complaints in a timely manner.
Created weekly work schedules for all restaurant personnel.
Managed cash register operations including deposits and reconciling discrepancies.
Performed regular maintenance checks on kitchen equipment.
Ensured that all customer orders were fulfilled accurately and efficiently.
Took immediate responsibility for issues and found effective solutions for swift resolution.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.