Sean Savage
Nike
Dallas
9
years of professional experience
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Work History
Specialist
3 Years- Managed daily operations of customer service team, enhancing service efficiency.
- Oversaw customer inquiries and resolved issues, improving customer satisfaction.
- Trained and mentored staff on customer service best practices.
- Analyzed customer service metrics to identify areas for improvement.
- Collaborated with other departments to enhance overall customer experience.
- Managed daily operations of customer service team to ensure efficiency.
- Managed daily store operations and ensured efficient workflow.
- Coached and developed teams to deliver exceptional service and meet sales goals.
- Managed daily KPIs and compared performance based off last year's performance
Full Time Athlete
1 Year 11 Months- Supported customers in selecting products, determining sizes, and coordinating styles to enhance their shopping experience.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Guided customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Initiated friendly, professional conversations with customers to identify their needs and preferences.
- Requested feedback from coaches and teammates to improve performance. from coaches, specialists, and fellow athletes.
Shift Supervisor
3 Years 1 Month- Trained new staff on security protocols and procedures to enhance team effectiveness.
- Ensured security staff are properly trained and certified in accordance with company policies and local regulations.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Investigated incidents, documented findings, and recommended improvements to strengthen security program.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Managed access control at all facility entrance points, ensuring entry for authorized personnel only.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
Education
Some College (No Degree) - Kinesiology
Skills
Customer engagement
Sales strategy
Business growth
Brand awareness
Financial reporting
Operations oversight
Process development
Goal-oriented
Training and mentoring
Cash handling
Languages
English
Timeline
Specialist
Nike
07.2023 - CurrentRead More
Full Time Athlete
Nike
08.2021 - 07.2023Read More
Shift Supervisor
Iidon Security Associates
06.2017 - 07.2020Read More
Brookhaven College
Some College (No Degree) from Kinesiology
Read More