Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Scanlon

Summary

Organized OPD Team Lead with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

23
23
years of professional experience

Work History

Team Lead

Walmart
12.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Attended scheduled market meetings to learn more about the development and growth of the department.
  • Shared useful information during market meetings that other stores may benefit from.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted in recruitment to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.

Personal Shopper

Walmart
09.2023 - 12.2023
  • Supervised Black Friday Event: Confirmed product inventory once received by store and adjusted count as needed. Organized all event units within secure locations. Curated a list of product location to increase associate productivity. Assigned roles for associates best suited for their strengths. Communicated directly with management of any changes.


  • Loaded customers' order with care to prevent damage to products and vehicle.
  • Located order information on company devices using multiple applications.
  • Resolved customer queries professionally and efficiently
  • Gathered merchandise for orders on the sales floor or storage.
  • Organized orders to maximize proficiency.
  • Communicated with direct supervisor any changes or major customer issues.
  • Stayed up to date on any new changes to computer/handheld software.
  • Verified customer identification to prevent fraud/theft.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Dispatched third party delivery drivers and maintained company standards with said contractors.
  • Updating metric data sheet throughout the day for employees and management.
  • Completing duties outside the scope of my position to aid other departments within the store as needed.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Delivery Driver

DoorDash
04.2023 - 09.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Planning schedule depending on order volume.
  • Self training and research online to increase proficiency.
  • Delivered packages to customer doorsteps and business offices.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Personal Shopper

Walmart
10.2021 - 04.2023
  • Loaded customers' order with care to prevent damage to products and vehicle.
  • Located order information on company devices using multiple applications.
  • Resolved customer queries professionally and efficiently
  • Gathered merchandise for orders on the sales floor or storage.
  • Organized orders to maximize proficiency.
  • Communicated with direct supervisor any changes or major customer issues.
  • Stayed up to date on any new changes to computer/handheld software.
  • Verified customer identification to prevent fraud/theft.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Dispatched third party delivery drivers and maintained company standards with said contractors.
  • Updating metric data sheet throughout the day for employees and management.
  • Completing duties outside the scope of my position to aid other departments within the store as needed.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Freelance Illustrator

self-employed
06.2016 - 10.2021
  • Created custom pet portraits for clients and logos for small businesses.
  • Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
  • Intermediate experience building and maintaining website; including some coding and e-commerce.
  • Streamlined the creative process by utilizing various digital tools and software for illustration purposes.
  • Adapted quickly to new design software and technologies, staying ahead in rapidly evolving field.

Lead Cook/Trainer

Olive Garden
09.2011 - 03.2016
  • Conducted on-the-job training and demonstrated principles, techniques, procedures and methods of diverse subjects.
  • Evaluated employees' performance and issued progress reports.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Generated ideas that resulted in increasing productivity and customer satisfaction.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss a more efficient working environment.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Took over line positions in event of emergency.
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.

Server

Olive Garden
10.2008 - 09.2011
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Delivery Driver/Trainer

Pizza Hut
02.2008 - 10.2008
  • Conveyed importance of company standards and safety regulations to new employees.
  • Offered informal tips and encouragement to new, nervous driver trainees to support delivery confidence and success.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
  • Promoted positive customer service by delivering on-time and fully resolving issues.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

Warehouse Package Handler

FedEx SmartPost
10.2007 - 02.2008
  • Carried out advanced tasks as instructed by up to 3 supervisors.
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed safety regulations to maintain safe work environment.
  • Wrapped and moved pallets from sorting area to dock area.
  • Loaded boxes into trucks in an efficient and safe manner.
  • Demonstrated strong problem-solving skills in addressing any packaging or shipping issues that arose during daily operations.
  • Reorganized any area as needed to promote efficiency.
  • Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.

Overnight Stocker

Food Depot
04.2007 - 10.2007
  • Unload pallets of merchandise from truck quickly and safely.
  • Work independently on multiple isles.
  • Disperse merchandise across store and stock neatly on shelves.
  • Adjust other items on shelves for a professional presentation.
  • Assist other employees once work was completed to improve team efficiency.
  • Operate heavy machinery to crush boxes safely.
  • Clean area as needed.

Contractor's Apprentice

Scanlon Roofing
01.2002 - 01.2005
  • Assisted with movement of materials and equipment to job sites.
  • Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
  • Assisted in reducing material waste by efficiently utilizing resources throughout each project phase.
  • Strengthened team productivity by maintaining a clean and organized job site, ensuring easy access to tools and materials.
  • Completed projects with precision by accurately measuring, cutting, and assembling wood components according to specifications.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Worked with master carpenters to install decks for both residential and commercial customers.

Education

Certificate - Cybersecurity

Thinkful
Remote
01-2023

Certificate - Private Investigation And Security

Clayton State University
Morrow, GA
01-2014

High school diploma -

Faith Academy
Stockbridge, GA
01-2004

Skills

  • Strategic leadership
  • Customer service
  • Staff education and training
  • Workplace safety
  • Equipment upkeep and repair
  • Problem-solving
  • Performance monitoring
  • Communication skills
  • Safe driving
  • Skilled in utilizing GPS navigation tools
  • Worksite safety
  • General laborer

Timeline

Team Lead

Walmart
12.2023 - Current

Personal Shopper

Walmart
09.2023 - 12.2023

Delivery Driver

DoorDash
04.2023 - 09.2023

Personal Shopper

Walmart
10.2021 - 04.2023

Freelance Illustrator

self-employed
06.2016 - 10.2021

Lead Cook/Trainer

Olive Garden
09.2011 - 03.2016

Server

Olive Garden
10.2008 - 09.2011

Delivery Driver/Trainer

Pizza Hut
02.2008 - 10.2008

Warehouse Package Handler

FedEx SmartPost
10.2007 - 02.2008

Overnight Stocker

Food Depot
04.2007 - 10.2007

Contractor's Apprentice

Scanlon Roofing
01.2002 - 01.2005

Certificate - Cybersecurity

Thinkful

Certificate - Private Investigation And Security

Clayton State University

High school diploma -

Faith Academy

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