Sean Schiba
Kitty Hawk,NC
Summary
Versatile and results-driven professional with extensive experience at Instant Bath Inc., adept in project management and customer service. Excelled in troubleshooting and fostering client relationships, enhancing satisfaction and operational efficiency. Skilled in power tool operation and time management, consistently delivering projects within budget and timelines, achieving a significant reduction in callbacks.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Installer
Instant Bath Inc.
02.2004 - 07.2024
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
Installation Manager
Instant Bath Inc.
02.2004 - 07.2024
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
Installation Commercial Project Manager
Instant Bath Inc. / Jet Liner / Sunshine Bath
02.2004 - 07.2024
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
- Created quality management plan, developed and maintained project documentation and oversaw project design.
- Coordinated procurement activities for necessary resources, securing competitive pricing while maintaining high-quality standards.
- Cultivated strong relationships with clients, fostering trust and promoting repeat business opportunities.
- Delivered projects on time and within budget through diligent planning, scheduling, and resource allocation.
- Ensured compliance with industry regulations as well as company policies by conducting regular audits of project documentation.
- Managed change requests effectively, minimizing disruption to ongoing work while accommodating evolving client needs or requirements changes.
- Negotiated terms and conditions for customer contracts.
- Maintained open communication by presenting regular updates on project status to customers.
Customer Service
Mid Hudson Sporting Ground
06.1998 - 02.2004
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager
Mid Hudson Sporting Ground
06.1998 - 02.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
GED -
Highland High School
Highland, NYSkills
- Attention to Detail
- Time Management
- Positive Attitude
- Power Tool Operation
- Troubleshooting
- Blueprint Reading
- Hardware Installation
- Safety Procedures
- Flooring
- Construction management
- Estimating abilities
- Scheduling
- Drywalling
- Plumbing
- Equipment Repair
- Project Management
Certification
- NC Driver's License
- OSHA Certified
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Plumbing License - NC Department of Professional Regulation. Test To be taken before 11/18/24
Timeline
Installer
Instant Bath Inc.
02.2004 - 07.2024
Installation Manager
Instant Bath Inc.
02.2004 - 07.2024
Installation Commercial Project Manager
Instant Bath Inc. / Jet Liner / Sunshine Bath
02.2004 - 07.2024
Customer Service
Mid Hudson Sporting Ground
06.1998 - 02.2004
Manager
Mid Hudson Sporting Ground
06.1998 - 02.2004
GED -
Highland High School
Similar Profiles
Arianna BollingArianna Bolling
Sales Associate at Bath and bath worksSales Associate at Bath and bath works
Kari SharpeKari Sharpe
Key Holder/Sales Lead at Bath and bath worksKey Holder/Sales Lead at Bath and bath works
Koda QuanceKoda Quance
Lube Service Technician at Valvoline Instant OilLube Service Technician at Valvoline Instant Oil
David MartelDavid Martel
Laborer /Helper at Premier Home ImprovementLaborer /Helper at Premier Home Improvement
Stephen DiasStephen Dias
Web based sales of Vanilla Beans at Boston Vanilla Bean CompanyWeb based sales of Vanilla Beans at Boston Vanilla Bean Company