Strategic planner talented in identifying continuous improvement opportunities and managing cross-functional stakeholder relationships. People leader with demonstrated experience managing company assets and developing people for future growth.
Overview
25
25
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Continuous Improvement Initiatives
Walgreens
Deerfield, IL (Remote), New Jersey
09.2022 - Current
Developed and implemented continuous improvement initiatives to optimize processes and increase efficiency.
Conducted operational reviews to identify areas for improvement and implemented solutions to streamline operations.
Led cross-functional teams to develop and execute process improvement projects, resulting in significant cost savings.
Facilitated process improvement workshops and training sessions to increase employee engagement, buy-in, and ownership of company initiatives.
Monitored and analyzed key performance indicators to identify trends and opportunities for improvement.
Collaborated with stakeholders at all levels of the organization to drive continuous improvement efforts and ensure alignment with business objectives.
Developed and maintained project plans, timelines, and budgets to ensure successful implementation of company strategies.
Conducted benchmarking and best practices research to identify performance improvement opportunities.
Business & Strategy Planning
Walgreens
Deerfield, IL
10.2019 - 08.2022
Developed compelling presentation decks to gain approval for ideas and communicate results.
Facilitated business by implementing practical networking techniques.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Implemented systems and procedures to increase sales.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Built positive and productive relationships with store and field leadership.
Supported development of FY Business Planning strategy from FY20‐FY23
Developed financial and funding proposals to support sr leadership approval of projects/initiatives.
Drafted, reviewed, edited field facing communications to support company initiatives.
District Manager of Pharmacy & Retail Operations
Walgreens
New Jersey
05.2015 - 09.2019
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Collaborated with cross-functional teams to align operations with corporate objectives.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
Mitigated business risks by working closely with staff members and assessing performance.
Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Enforced compliance with local, state and federal regulations and company standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Devised and executed training plans for new and existing staff to support competency and compliance.
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile
<ul><li>Facilitate collaboration with Grades 3–5 teachers to design and adapt instructional plans and materials that meet students’ diverse cultural, developmental, and academic needs.</li><li>Conduct classroom observations and provide actionable, strengths-based coaching—offering real-time and post-observation feedback to enhance teaching practices and student engagement.</li><li>Lead schoolwide curriculum initiatives, planning and implementation of a standards-aligned curriculum, model best instructional practices through demonstration lessons, and facilitate data-driven intervention meetings, resulting in a 3% increase in EOG scores across Grades 3–5.</li><li>Collaborate with administrators on weekly instructional walk-throughs, staff development, and continuous schoolwide academic improvement.</li><li>Promote professional growth by facilitating training and reflective practices aligned with school and district goals.</li><li>Assist in selecting and implementing instructional materials and resources in line with school improvement and strategic plans.</li><li>Collaborate with administrators, teachers, families, and community partners to foster instructional alignment and academic improvement.</li></ul> at Durham Charter School<ul><li>Facilitate collaboration with Grades 3–5 teachers to design and adapt instructional plans and materials that meet students’ diverse cultural, developmental, and academic needs.</li><li>Conduct classroom observations and provide actionable, strengths-based coaching—offering real-time and post-observation feedback to enhance teaching practices and student engagement.</li><li>Lead schoolwide curriculum initiatives, planning and implementation of a standards-aligned curriculum, model best instructional practices through demonstration lessons, and facilitate data-driven intervention meetings, resulting in a 3% increase in EOG scores across Grades 3–5.</li><li>Collaborate with administrators on weekly instructional walk-throughs, staff development, and continuous schoolwide academic improvement.</li><li>Promote professional growth by facilitating training and reflective practices aligned with school and district goals.</li><li>Assist in selecting and implementing instructional materials and resources in line with school improvement and strategic plans.</li><li>Collaborate with administrators, teachers, families, and community partners to foster instructional alignment and academic improvement.</li></ul> at Durham Charter School
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Senior Manager, Change Management & Continuous Improvement at Boeing Global Enterprise ServicesSenior Manager, Change Management & Continuous Improvement at Boeing Global Enterprise Services