Sean Sherwood
Phoenix,AZ
Summary
Accomplished Supervisor of Operations at FedEx Freight, adept in capital improvement management and fostering team development. Excelled in enhancing operational efficiency and customer satisfaction, evidenced by a high average of performance evaluations. Skilled in logistics management and known for exceptional leadership, significantly reduced miscommunications and improved company culture.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
FedEx Freight
12.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Directed dispatching, routing for fleet vehicles going either on residential routes or hundred mile meet points
Associate
Target
08.2016 - 12.2017
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Inspected items for damage or defects before sorting as part of quality control process.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ05-2016
Skills
- Capital improvement management
- Team development
- Operational planning
- Facilities inspection
- Forklift certification
- Six sigma methodologies
- Team leadership
- Inventory control
- Performance evaluation
- Logistics management
- Customer service
- Task delegation
Timeline
Supervisor of Operations
FedEx Freight
12.2017 - Current
Associate
Target
08.2016 - 12.2017
High School Diploma -
Sunnyslope High School
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