Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Manager
Family Dollar
12.2023 - Current
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
controlled expenses through training, follow up and accountability
12 locations with 38 million in annual sales
District Leader
Jackson Hewitt Tax Services
01.2017 - 12.2023
Oversee operations for 39 stores
15 Store fronts and 24 Walmart locations
Walk properties for facility issues on each visit.
Led a team of 2 Assistant District Managers and 100+ tax pros
Manage the local P&L, recruiting, staffing, scheduling, store set-up, store operations and implementing marketing initiatives
Built a high performing team through the recruiting, selection, guidance, training, and development of team members
Develop my ADM(s) by partnering with him/her to drive sales and exceptional client service
Identify business opportunities to improve client attraction and retention
Improve margin/profitability, accountable for financial targets and reduce expenses within the district
Foster an environment where all associates are comfortable expressing their views, create enthusiasm, passion and desire to excel
Help identify new opportunities to expand the district/COO footprint, and help implement operational success in these new markets
Set high standards and empower others to achieve
Ensure execution of all company branding and operational standards
Collaborate across the company to share ideas and help other teams
Mentor other District Managers in the region and cross functions
2022 Emerging Regional leader candidate
Travel Center General Manager
Energy Transfer
01.2015 - 01.2017
Led a team of 5 managers, 2 shift managers and team members
4 departments in the center
Subway, Open Grill, retail and gas
Increased sales and revenue by double digits
Track sales and performance progress and provide coaching and feedback consistently
Follow all company safety practices, OSHA regulations and accident reporting
Hire, develop and retain top talent
Maintain high morale and a high retention rate for top associates
Monitor profitability, manage payroll, expense budgets, and work with leadership to develop long range goals
Foster partnerships with businesses and vendors to help deliver exceptional service
Regional Manager
Goodwill of South Jersey
01.2014 - 01.2015
Oversee 20 retail locations and donation centers
Perform store visits with the managers to evaluate and identify opportunities to improve sales and overall performance
Weekly business review with Director of Ops and SVP
Sit in on monthly board meetings and review business results
P&L oversight, G&L accounts, accruals, expenses and payroll
Collaborate with other RL(s) to review business trends, ideals and support company initiatives
Hire, develop and retain top store managers
Conduct regular audits to ensure compliance with company directives
Act as a coach and mentor to store managers by using discretion when assessing performance, feedback and coaching to improve performance
District Manager
Spirit Halloween
01.2013 - 01.2014
Open 4 stores from the ground up
Hire, train and maintain staff and leaders through the entire season by motivating, sales contests and weekly visits
Control shrink through daily and weekly audits
Work with Childrens Hospital of Philadelphia to run the yearly Halloween Party
District Manager
Dollar General
01.2011 - 01.2013
Oversee 28 retail stores, 28 General Managers, 56 Assistant managers and over 300 associates
Opened 10 new stores in the Philadelphia market
Control shrink through daily store visits and audits
Conduct loss prevention investigations and interviews
Hire top talent store managers and assistant managers
Create individual development plans to provide actionable strategies for success
Monthly P&L review with RL to go over success and opportunities, develop a plan and execution of the plan
Be available for robbery and break in calls at all hours
Complete weekly and monthly store and safety audits
Walk seasonal plans with store managers and approve every season change
District Manager
Rite Aid Pharmacy
01.2007 - 01.2011
Unify and lead a newly evolved matrix team of over 45 Pharmacists and 60+ managers across 54 locations to achieve script growth, front end sales, shrink and field controllable EBITDA achieved over prior year and plan
Set and created district priorities based on corporate and regional direction to ensure business goals and objectives were met, explain the WHY behind new and existing initiatives, and help teams embrace change
Identified, mentored, and developed 4 direct reports for future leadership roles and conducted district level succession planning
Helped lead front end acquisition in Philadelphia for Eckerd Drugs, trained and onboarded District Managers
Daily store visits to ensure compliance of merchandising, cash, pharmacy and customer standards are exceeded