Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sean Simms

Cibolo,TX

Summary

Experienced professional seeking a position to utilize acquired management skills. Known for meticulous attention to detail and strong organizational abilities, ensuring accurate and timely task completion. Solid background in analysis, excelling at evaluating and interpreting data for meaningful insights. Thrives in collaborative environments, adapting to evolving requirements while consistently delivering high-quality results. Skilled communicator with expertise in critical thinking, decision-making, and quality assessment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Home Energy Rater/City Supervisor

GreenZone Home
04.2018 - Current
  • Evaluated home efficiency during construction phases.
  • Performed evaluations of blower doors and ducts using specialized equipment.
  • Knowledgeable in building codes and best practices.
  • Carry out thorough assessments in early and finished building stages.
  • Organized and planned various builders inspection requirements
  • Monitored attendance records for leave accrual accurately.
  • Ensured timely submission of paperwork to appropriate municipal authorities for closing houses.
  • Ensured consistent and clear communication channels with builder superintendents


Customer Specialist 3

Citibank
10.2015 - 03.2018
  • Maintained high standards of customer satisfaction through effective communication and assistance.
  • Managed charge disputes stemming from suspected fraud in members' accounts.
  • Consistently reached objectives in customer experience surveys, AHT, and Quality.
  • Manage the processing of more than 50 claims each day.

Customer Service Supervisor

Conduit Global
06.2014 - 10.2015
  • Oversaw agent productivity with daily, weekly, and monthly assessments.
  • Provided coaching to ensure exceptional customer service while meeting performance targets
  • Analyzed and assessed team achievements through regular reporting.
  • Managed bi-weekly payroll and corrective action reports based on attendance policies.
  • Resolved high-level customer issues, ensuring their requirements were fulfilled and satisfaction maintained.
  • Organized shifts to maintain optimal staff levels consistently.
  • Coordinated team meetings and operation sessions with staff.

Call Center Supervisor

Gruesbeck Medical Clinic
04.2011 - 01.2014
  • Established a centralized call center to handle clinic communications across San Antonio.
  • Direct operations of call center staff.
  • Additional responsibilities include patient scheduling, insurance verification, and responding to patient inquiries on various account matters
  • Supplied administrative backing to front office medical employees.

Education

High School Diploma -

John Jay High School
San Antonio, TX
05-2003

Skills

  • Technical aptitude
  • Quality assurance
  • Performance testing
  • Requirements analysis
  • Reporting and documentation
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Inspection procedures

Certification

  • ICC Residential Energy Inspector/Plans Examiner, 8960524
  • RESNET Certified HERS Rating Field Inspector (RFI)

References

  • Duane Griffin, Construction Manager, 210-617-8841
  • Kullen Trahan, Project Manager, 210-388-7678
  • Joey Cox, Project Manager, 830-613-0128

Timeline

Home Energy Rater/City Supervisor

GreenZone Home
04.2018 - Current

Customer Specialist 3

Citibank
10.2015 - 03.2018

Customer Service Supervisor

Conduit Global
06.2014 - 10.2015

Call Center Supervisor

Gruesbeck Medical Clinic
04.2011 - 01.2014

High School Diploma -

John Jay High School

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Sean Simms