Sean Smalls

High Voltage Trouble Shooter

Consolidated Edison Inc

07.1988 - 10.2023

Tested wiring and other system parts for electrical flow and function.
Tested, troubleshot, and calibrated equipment in shop and field.
Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
Inspected equipment for defects and safety hazards and completed necessary repairs.
Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
Collaborated with cross-functional teams to complete complex projects within deadlines.
Coordinated schedules with other departments involved in large-scale projects, ensuring seamless collaboration throughout the process.
Read blueprints and schematics to correctly place equipment.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Facilitated knowledge sharing among team members by leading regular training sessions covering best practices in cable splicing techniques and safety procedures.
Enhanced network reliability by performing routine maintenance and repairs on cable systems.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Updated account information to maintain customer records.