Sean Smith
Santa Rosa,California
Summary
Proven leader with extensive experience in retail management, notably with Cellular World - AT&T Authorized Retailer. Excelled in enhancing customer satisfaction and loyalty, demonstrated through superior problem-solving and outstanding communication skills. Achieved significant improvements in inventory and cash management, mentoring teams to exceed sales goals. Expert in staff management and training, driving operational excellence and performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Cellular World - AT&T Authorized Retailer
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
CellularWorld - AT&T Authorized Retailer
07.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Representative
Cellular World - AT&T Authorized Retailer
09.2021 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Manager
Body Spartan
01.2017 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Key Holder Supervisor
JOANN Fabrics and Crafts
09.2010 - 01.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
Assistant Manager
Juice Shack
12.2009 - 09.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06.2006
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Training and mentoring
Team Leadership
Outstanding communication skills
Inventory Management
Cash Management
Retail Inventory Management
Shift Scheduling
Employee Training
POS Systems
Goals and performance
Staff Management
Timeline
Store Manager
Cellular World - AT&T Authorized Retailer
01.2023 - Current
Assistant Manager
CellularWorld - AT&T Authorized Retailer
07.2022 - 01.2023
Sales Representative
Cellular World - AT&T Authorized Retailer
09.2021 - 07.2022
Customer Service Manager
Body Spartan
01.2017 - 09.2021
Key Holder Supervisor
JOANN Fabrics and Crafts
09.2010 - 01.2017
Assistant Manager
Juice Shack
12.2009 - 09.2010
High School Diploma -
Rancho Cotate High School
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