Sean Smith
Customer Service Management
Baltimore,Maryland
Summary
Dynamic professional with 20 years of experience driving high-performance teams and strategic growth. Demonstrated ability to evaluate complex situations, assess needs, and implement impactful solutions that yield exceptional results. Skilled in cultivating lasting partnerships through strong communication and collaboration. A proven leader with acute business acumen, committed to enhancing staff potential through effective training programs and maximizing ROI.
Overview
25
25
years of professional experience
Work History
Billing Specialist
Charter Communications, Time Warner Cable
Charlotte, NC
01.2020 - 10.2024
- Provided consistent and positive customer experiences by resolving problems with knowledgeable and friendly service.
- Followed verbal and written directions accurately.
- Answered billing questions with up-to-date knowledge of product and service costs.
- Identified customer needs to deliver relevant solutions for billing and cost concerns.
General Manager
Active Sports Clubs
San Francisco/ Oakland, CA
02.2015 - 10.2019
- Enhanced operational efficiency by delivering regular training sessions on management protocols, fitness guidelines, and sales techniques.
- Implemented strategic sales strategies resulting in increased memberships.
- Handled critical member concerns and led prompt 'Lessons Learned' analyses to mitigate future problems.
- Optimized staff recruitment by conducting effective performance evaluations.
Membership Sales Representative
Club One / Club Sport
San Francisco/ Fremont , CA
01.2013 - 02.2015
- Implemented strategic onboarding procedures, promoting a comfortable assimilation into the club community.
- Reached higher-than-average sales by recognizing clients' goals.
- Achieved company-wide top-three ranking annually through outstanding customer satisfaction.
- Implemented and organized a referral program with precise record-keeping on MotionSoft.
- Executed community outreach initiatives to increase engagement.
Sr. Sales Associate
Swarovski Flagship Stores
Chicago, IL
08.2009 - 01.2013
- Crafted innovative approaches to boost client purchases.
- Created tailored sales strategies for effective product promotion.
- Collaborated effectively with a diverse team to achieve objectives.
- Enhanced customer satisfaction through consistent follow-up on service and product quality.
Operations Manager
FLEXECO, Inc.,
New Orleans, LA
01.2000 - 08.2009
- Boosted income and elevated client experiences through managerial partnership.
- Oversaw employee-related issues, including attendance and professional behavior.
- Implemented controls for expense management and purchasing.
Education
Some College (No Degree) - English Literature
University of New Orleans
New Orleans, LASkills
- Support for Operational Efficiency
- Financial Reporting
- Management of Billing Processes
- Strategic Decision-Making
- Customer Engagement
- Billing Issue Resolution
- End-of-Month Reporting Procedures
- Effective Time Management
Timeline
Billing Specialist
Charter Communications, Time Warner Cable
01.2020 - 10.2024
General Manager
Active Sports Clubs
02.2015 - 10.2019
Membership Sales Representative
Club One / Club Sport
01.2013 - 02.2015
Sr. Sales Associate
Swarovski Flagship Stores
08.2009 - 01.2013
Operations Manager
FLEXECO, Inc.,
01.2000 - 08.2009
Some College (No Degree) - English Literature
University of New Orleans
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