SEAN SMITH

745 Players Ct Melbourne

Summary

With over 22 years of experience in the hospitality industry, spanning from casual to high-end establishments, I am dedicated to upholding the highest standards of customer service and safe food handling practices. Possessing a strong work ethic and unwavering commitment, I am eager to join an energetic team where I can bring my positive attitude and outstanding service record. Furthermore, I am enthusiastic about contributing to a dynamic team and utilizing my track record of delivering exceptional service to drive the growth of a thriving restaurant.

Overview

years of professional experience

Certification

Work History

Manager/General Manager

Yellow Dog Cafe

02.2018 - 01.2025

General Manager 06/2020-01/2025
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Plan and coordinated menus
Organize table reservations and offer suggestions about menu and wine choices
Respond to customer queries and complaints
Manage bar revenues and beverage control to minimize waste
Maintenance of Open Table and One Touch pos
Contributed to community engagement efforts through participation in local events and sponsorships of charitable initiatives
Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Reviewed and approved employee schedules and timesheets.
Controlled costs to keep business operating within budget and increase profits.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Manager 02/2018-06/2020
Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Managed staff schedules and maintained adequate coverage for all shifts.
Uphold strict cash handling procedures
Enhanced customer satisfaction by resolving disputes promptly and maintaining open lines of communication
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Oversaw inventory management, optimizing stock levels, and reducing waste.

Server/ Bartender/ Banquet Captain/ Manager

Kimpton Vero Beach Hotel & Spa

12.2007 - 12.2017

Restaurant Manager09/2014-12/2017
Scheduling for all front of house employees
Updated and managed the daily service revenue
Processed all invoices to multiple vendors for all of the restaurants needs
Ordered supplies
Supplied collateral briefs
Supplied weekly entertainment for bar and lounge
Planned and coordinated menus
Organized and supervised shifts
Organized table reservations and offered suggestions about menu and wine choices
Recruited, trained, managed and motivated staff
Responded to customer queries and complaints
Managed bar revenues
Managed beverage control to minimize waste
Upheld strict cash handling procedures
Adhered to state laws regarding alcoholic beverage service
Conducted monthly inventory
Retrieved liquor, wine and beer from various storage facilities
Oversaw an increase of positive online reviews for our establishment
Contributed to service that earned multiple stellar reviews every year
Articles can be found in the Vero Beach32963 newspaper, Vero Vine, Vero Beach Magazine and more
Banquet Captain09/2011-09/2014
Oversaw all functions in multiple banquet and dining room facilities
Uphold company standards and reputation while enhancing guest satisfaction and profitability
Managed and directed numerous corporate and social events
Managed and directed hundreds of destination weddings
Prepared and reviewed table diagrams, guest tables and setup needs for special functions
Inspected all dining and banquet areas and reviewed the banquet event order to ensure proper appearance
Oversaw all banquet service operations and ensured all banquet service details were executed
I assisted in making sure all events were on time
Directed banquet staff during all phases of a catered event
Coordinated food service between kitchen and banquet service staff
Oversaw setup and break down of the events, including clean-up activities
Maintained all equipment and facilities in an organized, clean and safe environment
Ensured appropriate charges were billed correctly
Bartender09/2009-09/2011
Poured cocktails using standard pour according to specifications
Consistently used suggestive selling techniques
Verified that guests at the bar were of legal age
Refused service to intoxicated guests
Received beverage orders from wait staff and delivered beverages to the service bar
Maintained full knowledge of beverage lists and promotions
Set up glassware and liquor prior to events
Replaced beer kegs
Rotated stock and dated everything
Waited on multiple customers at the bar and throughout the lounge
Notified a manager of ordering needs (liquor, beer, wine, paper goods, etc.)
Cleaned shelving, mixers, glassware, blenders and soda guns
Ensured liquor was secured at the end of shifts
Server12/2007-09/2009
Greeted guests in a timely and professional manner
Enthusiastically and appealingly described food and drink specials to guests
Served each guest courteously, quickly and efficiently
Processed orders on a computerized Point of Sale system
Waited on multiple customers and guests at once
Carefully followed safety and sanitation policies handling food and beverages
Served each guest with a sincere, positive, pleasant and enthusiastic attitude

Server/ Bartender/ Manager

Zapata's Mexican Grill

01.2002 - 06.2007

Manager06/2005-12/2007
Created and maintained the beverage lists and promotions
Created and maintained daily food specials
Handled all the scheduling for all f.o.h
Employees
Handled cash out procedures
Closed out cash register and prepared cashier report
Server/Bartender01/2002-06/2005
Greeted guests in a timely and professional manner
Enthusiastically and appealingly described food and drink specials to guests
Poured drinks using standard pour according to specifications
Received beverage orders from wait staff and delivered beverages to guests
Processed orders on a computerized Point of Sale system
Replaced beer kegs
Served each guest with a sincere and positive attitude

Education

2 years of college - business

Indian River State College

Fort Pierce, FL

Skills

Engaging personality
Innovative cocktails
Handling difficult customers
Positive attitude
Highly reliable
Fast Learner
Excellent attention to detail
Balancing of restaurant checkbook
Providing restaurant entertainment
Responsible alcohol service
Ordering restaurant and bar supplies
Clear and effective communication
Customer service
Team leadership
Time management

Decision-making
Verbal and written communication
Staff management
Relationship building
Strategic planning
Operations management
Performance management
Staff development
Conflict resolution
Inventory management
Adaptability and flexibility
Attention to detail
Hiring and training
Scheduling and coordinating
Managing operations and efficiency

Accomplishments

Being part of a team that has been named to the FORTUNE 100 Best Companies to work for list* for consistent years

Won many awards for multiple years with Brevard Community's Choice for best fine dining, most romantic, and best waterfront restaurant