Sean Smith
Concord,NC
Summary
Adept at mechanical troubleshooting and fostering teamwork, I significantly enhanced equipment performance and customer satisfaction at Pepsi Bottling Ventures LLC. My proactive approach to preventive maintenance and skilled repair procedures reduced downtime, achieving high success rates in equipment repair and maintenance, while my leadership as a Certified Trainer improved workforce capabilities.
Overview
28
28
years of professional experience
Work History
Beverage Equipment Service Tech A
Pepsi Bottling Ventures LLC
10.2021 - Current
- Established rapport with customers by providing expert advice on preventive maintenance measures.
- Supported inventory control efforts by monitoring parts usage, identifying trends, and suggesting appropriate stock levels for commonly used components.
- Reduced downtime for clients through timely completion of repairs and proactive communication regarding equipment status.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Replaced worn or broken parts on machines and equipment.
- Optimized equipment performance with thorough diagnostics and precise calibration adjustments.
Full Service Driver
Pepsi Bottling Ventures LLC
08.2015 - 10.2021
- Conducted thorough vehicle inspections before and after each shift, ensuring proper maintenance and addressing any issues promptly.
- Maintained safe driving record with consistent adherence to traffic laws and company safety policies.
- Exceeded monthly performance targets consistently while maintaining high levels of professionalism in representing the company brand image on-site at customer locations.
- Provided exceptional customer service through clear communication with recipients, addressing any questions or concerns they may have about their delivery.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Mentored and Trained all Drivers in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently, as the Certified Trainer for the department.
Field Service Specialist
Dish Network Corp
01.2012 - 01.2015
- Maintained detailed documentation of all service activities, allowing for accurate tracking of work performed and facilitating efficient billing processes.
- Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
- Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
Assistant Store Manager/Floating General Manager
Blockbuster Video
01.1997 - 01.2011
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Rotated to other locations as a General Manager.
Education
Assoc. Degree in Architectural/Bldg. Technology -
Erie Community College
Buffalo, NYSkills
- Mechanical troubleshooting
- Repair procedures
- Field service
- Troubleshooting skills
- Attention to detail
- Equipment repair and maintenance
- Professionalism
- Teamwork
Timeline
Beverage Equipment Service Tech A
Pepsi Bottling Ventures LLC
10.2021 - Current
Full Service Driver
Pepsi Bottling Ventures LLC
08.2015 - 10.2021
Field Service Specialist
Dish Network Corp
01.2012 - 01.2015
Assistant Store Manager/Floating General Manager
Blockbuster Video
01.1997 - 01.2011
Assoc. Degree in Architectural/Bldg. Technology -
Erie Community College
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