SEAN SMITH
Pottstown,PA
Summary
Dynamic Operations Administration Analyst with a proven track record at Pep Boys, excelling in compliance reporting and process improvement. Expert in data validation and operational analytics, leveraging Excel and Power BI to drive performance. Adept at cross-functional communication and coaching teams to enhance operational efficiency and achieve business objectives.
Overview
9
9
years of professional experience
Work History
Operations Administration Analyst
Pep Boys / Mavis Tire & Service
Bala Cynwyd, PA
06.2026 - Current
- Support operations administration, data accuracy, compliance reporting, continuous process improvement, and cross-functional execution across a 795-store field network.
- Maintain and validate operational data across systems to support accurate reporting, performance analysis, compliance, and business decision-making.
- Own recurring compliance reporting and conduct daily store follow-up, coaching teams through completion of required activities and resolving exceptions against 2-hour and 4-hour SLA expectations.
- Use Microsoft Excel, including VLOOKUP and PivotTables, to validate, organize, reconcile, and analyze operational data and reporting.
- Perform sourcing-hierarchy and geographic distance analysis to identify practical store-to-store transfer options and support faster inventory fulfillment.
- Serve as a cross-functional liaison between corporate teams and field operations, coordinating requests, resolving operational issues, and ensuring timely follow-through.
- Manage SOP improvement tracking as a project-management responsibility, including identifying outdated procedures, coordinating updates, maintaining project status, and supporting consistent process execution.
- Create and distribute weekly PowerPoint communications to field leadership, translating operational priorities, reporting requirements, and process updates into actionable guidance.
- Support compliance and quality initiatives by identifying exceptions, coordinating corrective actions, and maintaining accurate operational documentation and standards.
- Coach stores on vendor utilization, drop-ship processes, special orders, and compliance requirements to improve execution and standardize field practices.
Department Operations Manager 2 | AM Outbound | Business & Facility Essentials
Essendant
Oaks, PA
01.2018 - 06.2026
- Led day-to-day Bulk, Shipping, and Shelf operations within a high-volume distribution and fulfillment environment, managing a team of 42 associates under the Operations Manager.
- Led daily startup meetings using operational KPIs to review previous-day misses, communicate priorities, coach performance, and establish corrective actions.
- Used Power BI and Excel-based reporting to monitor operational performance, identify gaps, explain KPI results to management, and support continuous improvement.
- Developed workforce and operational plans based on projected volume, adjusting staffing and labor allocation across departments to align resources with workload and productivity requirements.
- Managed staffing, labor allocation, timecards, attendance, workflow, safety, quality, and shipping priorities to consistently meet daily operational targets.
- Identified operational barriers affecting productivity, quality, and service performance and implemented corrective actions through coaching, process improvements, and workload adjustments.
- Coached and developed employees and emerging leaders through performance management, training, standard work, and continuous feedback to improve operational execution.
- Served as a key point of contact for LTL carriers and coordinated shipping priorities across UPS, FedEx, LTL, and Will Call operations while maintaining customer and carrier deadlines.
- Supported EFS customers and specialized business processes, including customer portals, carrier coordination, and priority shipments.
- Implemented and reinforced standard work, training, and process improvements involving P2V pick paths, VOCOLLECT, PDX, CTS, Taylor-Dunn equipment, and packaging processes.
- Conducted safety observations, supported OSHA-related compliance activities and injury reporting, and partnered with leadership on corrective actions to reduce operational risk.
- Partnered with HR and leadership on attendance, PTO, FMLA, performance management, corrective actions, employee development, and workforce needs.
- Worked cross-functionally with operations, transportation, inventory, customer-facing teams, and site leadership to resolve issues, maintain throughput, and improve service performance.
Education
Associate Degree - Supply Chain Management
Harper College
01.2023
Bachelor of Arts - Business Administration / Business Management studies
Elmhurst University
Skills
- Operations analytics
- Business operations
- Supply chain management
- KPI and performance metrics
- Compliance reporting
- Data validation and accuracy
- Excel proficiency (VLOOKUP, PivotTables)
- Power BI expertise
- SLA management
- Process improvement strategies
- Project coordination
- SOP and documentation oversight
- Workforce planning
- Operational planning
- Transportation coordination
- Field operations management
- Vendor relations
- Inventory analysis
- Cross-functional communication
- Training and coaching programs
- Safety compliance strategies
- Microsoft Office Suite proficiency (Excel, PowerPoint, Outlook)
- Domo analytics platform
- P2V pick path optimization
- Vocollect technology usage
- PDX system knowledge
- CTS familiarity
- Taylor-Dunn equipment operation
- Customer and carrier portal management
Systems And Tools
- Microsoft Excel
- Power BI
- DOMO
- PowerPoint
- Outlook
- P2V Pick Path
- VOCOLLECT
- PDX
- CTS
- Taylor-Dunn Equipment
- Customer / Carrier Portals
Timeline
Operations Administration Analyst
Pep Boys / Mavis Tire & Service
06.2026 - Current
Department Operations Manager 2 | AM Outbound | Business & Facility Essentials
Essendant
01.2018 - 06.2026
Associate Degree - Supply Chain Management
Harper College
Bachelor of Arts - Business Administration / Business Management studies
Elmhurst University