Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Sorensen

Ennis,TX

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Jack in the Box. Excelled in streamlining operations and implementing safety initiatives, leading to reduced workplace incidents. Skilled in workplace safety and complex problem-solving, demonstrating a strong work ethic and exceptional verbal communication. Achieved significant improvements in productivity and operational efficiency.

Overview

32
32
years of professional experience

Work History

Production Worker

T and W Tire
06.2022 - 09.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.

Shift Manager

Loves Travel Stop
11.2012 - 05.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.

Shift Operations Manager

Jack in the Box
09.2002 - 12.2007
  • Directly supervised multiple teams simultaneously while maintaining a high level of quality and productivity.
  • Implemented cost-saving measures by identifying areas of inefficiency and recommending process improvements.
  • Led safety initiatives, resulting in improved workplace conditions and reduced incidents of work-related injuries.
  • Reduced downtime during equipment maintenance by implementing a proactive preventive maintenance schedule.
  • Coordinated emergency response plans, ensuring swift action during crisis situations and minimizing potential impact on operations.
  • Managed budgets effectively, staying within allocated resources while meeting operational requirements.
  • Increased customer satisfaction through timely resolution of complaints and consistent delivery of high-quality products or services.
  • Conducted regular audits of operational processes for compliance with company policies and industry regulations, mitigating potential risks to the business.
  • Managed inventory control systems to ensure accurate stock levels and minimized loss due to shrinkage or waste.
  • Optimized shift scheduling by implementing efficient resource allocation, reducing overtime costs.

Shift Manager

Jack in the Box
11.1992 - 09.2002
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Education

Associate of Science - Computer And Information Systems

ITT Technical Institute
Phoenix, AZ
05.1994

Skills

Workplace Cleanliness

Product packing

Product Packaging

Product Assembly

PPE use

Workplace Safety

Strong Work Ethic

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Timeline

Production Worker

T and W Tire
06.2022 - 09.2024

Shift Manager

Loves Travel Stop
11.2012 - 05.2022

Shift Operations Manager

Jack in the Box
09.2002 - 12.2007

Shift Manager

Jack in the Box
11.1992 - 09.2002

Associate of Science - Computer And Information Systems

ITT Technical Institute

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Sean Sorensen