Sean Spera
Laguna Beach,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Day Custodial Dispatcher and Stage Scheduler
The Walt Disney Company
04.2014 - Current
- Operational Coordination: Proficiently managed and coordinated custodial operations through effective dispatch and scheduling at Disney California Adventure. Strategically assigned tasks and allocated resources to maintain a seamless and efficient workflow.
- Dispatch Expertise: Demonstrated strong organizational skills by dispatching custodial teams to various areas of the park based on priority and real-time requirements. Ensured optimal coverage to maintain cleanliness standards.
- Scheduling Mastery: Skillfully created and managed custodial schedules, ensuring proper staffing levels for different shifts, weekends, and holidays. Adapted schedules to align with fluctuating park visitor trends and special events.
- Communication Proficiency: Established clear communication channels with custodial teams, supervisors, and cross-functional departments to relay tasks, updates, and changes in real-time. Ensured everyone was aligned for effective collaboration.
- Resource Allocation: Efficiently allocated cleaning supplies, equipment, and personnel to different areas of the park, maximizing productivity and maintaining Disney's high cleanliness standards.
- Flexibility and Adaptability: Successfully adjusted schedules and dispatch assignments to accommodate dynamic park conditions, including varying attendance levels and unexpected situations.
- Problem-Solving: Responded promptly to emergent cleaning needs, accidents, and other unexpected incidents by deploying custodial teams strategically, contributing to a safe and enjoyable guest experience.
- Time Management: Effectively balanced multiple tasks, schedules, and priorities while maintaining an emphasis on efficiency, productivity, and quality.
Day Custodial Lead
The Walt Disney Company
07.2013 - Current
- Leadership and Team Management: Led a dynamic custodial team at Disney California Adventure, overseeing daily operations, assigning tasks, and ensuring the highest standards of cleanliness and guest satisfaction were consistently met.
- Operational Excellence: Monitored and managed custodial operations across the park, ensuring consistent cleanliness, safety, and visual appeal in all areas. Implemented efficient cleaning practices to uphold Disney's renowned standards.
- Guest-Centric Approach: Prioritized guest satisfaction by promptly addressing cleaning and maintenance needs. Contributed to creating a magical experience by maintaining a welcoming environment throughout the park.
- Problem-Solving: Exhibited quick thinking and adaptability in resolving unexpected challenges, such as labor challenges and reallocating where it is needed most on unexpected situations, spills, accidents, and other cleaning emergencies, while preserving the quality of guest experience.
- Collaborative Communication: Effectively liaised with various departments, managers, and team members to coordinate cleaning efforts and promptly address maintenance concerns, ensuring seamless park operations.
- Safety and Compliance: Enforced strict adherence to safety protocols, health regulations, and proper handling of cleaning materials and equipment, prioritizing the safety of both guests and cast members.
- Continuous Improvement: Proactively sought opportunities to enhance custodial operations, implementing sustainable practices, optimizing cleaning routines, and refining training methods for new cast members and leads.
- Attention to Detail: Demonstrated unwavering dedication to maintaining the park's appearance, meticulously upholding Disney's high standards of cleanliness and visual aesthetics.
- Passion for Exceptional Service: Evidenced a genuine enthusiasm for creating unforgettable guest experiences, consistently contributing to the enchantment and wonder of Disney California Adventure.
Day Custodial Trainer
The Walt Disney Company
07.2013 - Current
- Leadership and Team Management: Successfully trained and led a team of custodial staff to maintain highest standards of cleanliness and guest experience.
- Problem-Solving: Demonstrated agility in addressing unexpected challenges such as spills, accidents, and special events. Adapted quickly while maintaining focus on maintaining highest cleanliness standards.
- Effective Communication: Collaborated with cross-functional departments, managers, and team members to coordinate cleaning efforts and address maintenance concerns. Clear communication ensured seamless operations and a positive working environment.
- Safety and Compliance: Ensured team adherence to safety protocols and health regulations, minimizing risks to guests and staff. Utilized proper cleaning materials and equipment to maintain a safe environment.
- Continuous Improvement: Proactively sought opportunities to enhance custodial operations, implementing sustainable practices, optimizing cleaning routines, and refining training methods for new team members.
- Passion for Guest Service: Showed dedication to providing exceptional guest experience, contributing to creating of memorable moments at Disney California Adventure.
Day Custodial
The Walt Disney Company
08.2011 - Current
- Guest Service Excellence: Provided world-class service to thousands of guests, consistently exceeding expectations and contributing to a positive and memorable experience.
- Effective Teamwork: Collaborated with a multicultural team of fellow participants, leveraging strong communication and interpersonal skills to accomplish shared goals and maintain a harmonious work environment.
- Adaptability: Thrived in a fast-paced and dynamic environment, quickly adapting to changing situations and prioritizing tasks effectively to ensure seamless operations.
- Problem Solving: Developed innovative solutions to unexpected challenges, demonstrating critical thinking and creativity in resolving issues and ensuring guest satisfaction.
- Attention to Detail: Ensured the accuracy and quality of guest interactions and operational procedures, adhering to Disney's high standards of excellence.
- Professional Development: Participated in structured training sessions focused on leadership, customer service, and industry best practices, enhancing personal and professional growth.
- Cultural Sensitivity: Engaged with individuals from diverse backgrounds, fostering inclusivity and cultural awareness while providing exceptional service to a global audience.
Disney College Program Day Custodial
The Walt Disney Company
08.2011 - 01.2012
- Took part in Professional Development courses during the course of the internship that helped build knowledgeable skills in the business administration field.
- Guest Service Excellence: Provided world-class service to thousands of guests, consistently exceeding expectations and contributing to a positive and memorable experience.
- Effective Teamwork: Collaborated with a multicultural team of fellow participants, leveraging strong communication and interpersonal skills to accomplish shared goals and maintain a harmonious work environment.
- Adaptability: Thrived in a fast-paced and dynamic environment, quickly adapting to changing situations and prioritizing tasks effectively to ensure seamless operations.
- Problem Solving: Developed innovative solutions to unexpected challenges, demonstrating critical thinking and creativity in resolving issues and ensuring guest satisfaction.
- Attention to Detail: Ensured the accuracy and quality of guest interactions and operational procedures, adhering to Disney's high standards of excellence.
- Professional Development: Participated in structured training sessions focused on leadership, customer service, and industry best practices, enhancing personal and professional growth.
- Cultural Sensitivity: Engaged with individuals from diverse backgrounds, fostering inclusivity and cultural awareness while providing exceptional service to a global audience.
Education
No Degree - Communication Studies
Orange Coast College
Costa Mesa, CABachelor of Arts - Orginzational Leadership Studies
University of Massachusetts Global (UMASS)
Irvine, CA07.2025
High School Diploma -
Laguna Beach High School
Laguna Beach, CA06.2009
Skills
- Productivity and Time Management
- Communications
- Multitasking
- Good with computers and programs
- Checklists and Recordkeeping
- Problem solving
Timeline
Day Custodial Dispatcher and Stage Scheduler
The Walt Disney Company
04.2014 - Current
Day Custodial Lead
The Walt Disney Company
07.2013 - Current
Day Custodial Trainer
The Walt Disney Company
07.2013 - Current
Day Custodial
The Walt Disney Company
08.2011 - Current
Disney College Program Day Custodial
The Walt Disney Company
08.2011 - 01.2012
No Degree - Communication Studies
Orange Coast College
Bachelor of Arts - Orginzational Leadership Studies
University of Massachusetts Global (UMASS)
High School Diploma -
Laguna Beach High School
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