Microsoft Excel
Sean Stenger
Operations Manager
Pearland,TX
Summary
Reliable Operations Manager with 15 years of experience in bookkeeping, payroll, finance management, personnel recruitment, human resources, and logistics. Eager to not only utilize my skills, but to sharpen them and grow further.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Operations Manager
Performance Contractors Inc.
Rosharon, TX
12.2014 - Current
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Partnered with vendors and suppliers to effectively manage and budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Updated employee banking records when it was necessary.
- Managed payroll data entry and processing for [120] employees to comply with predetermined company guidelines.
- Facilitated daily productivity reports along with manpower
- Tracked orders and notified customers of status or potential delays.
- Managed system support functions to set priorities and service levels expectations.
- Generated documentation and information required for customer shipments.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Verified accurate account invoicing through collaboration with accounting department.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Produced weekly status reports detailing logistic operations and problems.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Sourced vendors, built relationships and negotiated prices.
- Implemented policies to reduce cost and eliminate waste.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
Assistant HR Manager
Perfromance Contractors Inc.
Deer Park, TX
03.2010 - 12.2014
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Coordinated technical training and personal development classes for staff members.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Worked as effective team member while contributing to local and regional HR projects.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Outside Sales Representative
Cbeyond Communications
Houston, TX
07.2009 - 01.2010
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Worked independently with minimal supervision.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Senior Recruiter
Maxim Healthcare
Corpus Christi, TX
08.2008 - 06.2009
- Scheduled interviews with other healthcare professionals.
- Utilized social media sites to recruit new employees.
- Advertised job opportunities on social media platforms and job boards.
- Scheduled and oversaw HIPAA and OSHA training for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Facilitated scheduling and staffing needs with regional healthcare facilities
- Processed and managed payroll for healthcare professionals
- Reported productivity and weekly profit/loss margin with corporate office
Education
Bachelor of Arts - Communications
Texas A&M University - Corpus Christi
Corpus Christi, TX 08.2002 - 08.2008
Skills
Payroll coordination
Software
Microsoft Power Point
Microsoft Word
Microsoft AX Dynamics
STS aka Steel Tracking System
Sharepoint
Documentum
Microsoft Timekeeping
Emerge
Certification
Certified Medical Revenue Manager - MRMMA
Timeline
Certified Medical Revenue Manager - MRMMA
09-2019
Operations Manager
Performance Contractors Inc.
12.2014 - Current
NCCER Proctor
01-2011
Assistant HR Manager
Perfromance Contractors Inc.
03.2010 - 12.2014
Outside Sales Representative
Cbeyond Communications
07.2009 - 01.2010
Senior Recruiter
Maxim Healthcare
08.2008 - 06.2009
Bachelor of Arts - Communications
Texas A&M University - Corpus Christi
08.2002 - 08.2008