Sean Stott
Martinsburg,WV
Summary
As an experienced IT Specialist, I’ve led critical projects like Windows 11 upgrades, Intune mobile migrations, and executive-level support with precision and professionalism. I thrive in fast-paced environments, solving complex hardware, software, and network issues while keeping users productive and secure. I’m driven by a passion for technology and helping others, always striving to improve systems and streamline support. My skills include Microsoft 365, Azure AD, Endpoint Manager, hardware repair, mobile device management, and white glove support. I also hold an Public Trust Clearance.
Overview
10
10
years of professional experience
Work History
Forklift Operator
Ecolab
09.2025 - Current
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular equipment inspections to ensure operational safety and compliance.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Maintained accurate inventory records using warehouse management systems for effective stock control.
- Assisted in preparing shipments by organizing products according to delivery schedules and customer specifications.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
IT Specialist Manager
Department of Treasury
07.2024 - 04.2025
- Set and adjusted short-term priorities and developed schedules to ensure timely and efficient work completion.
- Coordinated enterprise-wide initiatives such as IT Mart Day and IRS Care Day 2024, providing comprehensive IT support to over 5,000 personnel across the Atlanta campus.
- Successfully expanded the local deskside IT team by partnering with contracting firms to onboard five new 2210 IT technicians, resulting in a 20% increase in team capacity.
- Spearheaded the launch of a REDD (Rapid Equipment Deployment & Diagnostics) site, an enterprise initiative to handle break/fix and urgent IT support needs; appointed key leads and executed logistical planning in collaboration with multiple PODs, achieving 100% uptime and service success for over 5,000 campus employees.
- Designed and implemented a new employee IT onboarding orientation process in coordination with HCO, national and local stakeholders, supporting the onboarding of over 1,500 new hires in FY24; achieved a success rate exceeding 93%.
- Assigned and delegated work based on employee capability, task complexity, and organizational priorities to optimize performance and accountability.
- Conducted performance evaluations, recommended recognitions for high performers, and administered corrective actions when necessary.
- Provided coaching and administrative guidance to staff on work procedures and professional development.
- Addressed and resolved individual employee concerns; escalated unresolved group grievances as appropriate.
- Championed process improvement initiatives aimed at increasing quality, efficiency, and service delivery within the IT team.
- Effectively launched the REDD site through strategic leadership and stakeholder engagement.
- Applied strong communication and interpersonal skills to diplomatically manage relationships with internal and external customers.
- Delivered responsive, professional IT support services to over 400 users within the assigned POD.
- Interpreted and applied relevant regulations, technical guidance, and best practices to oversee planning, development, and implementation of technical IT programs aligned with agency requirements.
IT Specialist
Department of Treasury
04.2023 - 06.2024
- Mobile Device & System Migrations Led the Intune mobile device migration and ongoing support initiative for senior executives.
- Directed the T-Mobile migration project, ensuring seamless transition for executive users.
- Managed the Windows 11 upgrade project, including testing, deployment, and user support.
- Executive-Level Support & Strategic IT Initiatives Served as White Glove Deskside Support for the IRS Commissioner’s Office, CIO, and senior executives, providing high-touch, end-to-end IT service.
- Deployed hoteling workstations for employees returning to the office, ensuring full functionality and ease of access.
- Acted as Azure Endpoint Manager Administrator, supporting policy deployment and endpoint configuration across devices.
- Mobile Device & Application Support Provided daily support for smartphone operations, ticket processing, device setup, and activation for senior executives.
- Supported all mobile platforms and operating systems, including iOS, Android, and tablets.
- Delivered remote and in-person support for assistive technology users, including speech-enabled systems.
- System Integration & Enterprise Solutions Ensured seamless integration and interoperability of IT programs and services; developed forward-looking system solutions to meet evolving business needs.
- Translated complex technical concepts for non-technical stakeholders and senior leadership.
- Led IT customer service projects from initiation to completion, including litigation support, courtroom setup, and briefings to senior leadership.
- Audiovisual (AV) & Videoconferencing Support Represented the Enterprise Field Operations (EFO) division in AV planning and implementation.
- Oversaw installation, lifecycle management, and performance testing of AV and videoconferencing equipment, including OEM software updates.
- Developed contingency plans to ensure 24/7 availability of AV systems for the Commissioner’s Complex and Chief Counsel, including support for nationwide litigation efforts.
- Provided training and operator support for AV systems and collaboration tools to attorneys and senior staff.
- Network & Infrastructure Coordination Collaborated with network engineering teams to resolve complex LAN/WAN infrastructure issues and support network-dependent AV services.
- Managed installation projects involving significant impact on network-connected devices.
- IT Operations, Training & Technical Support Provided desk-side and remote support for end users across multiple time zones and IT platforms.
- Installed, configured, and maintained hardware/software; conducted hands-on troubleshooting and system repairs.
- Delivered onboarding training to new employees and support staff to improve efficiency and reduce user frustration.
- Maintained hardware inventory, tracked surplus, and ensured compliance with NICE Framework security standards.
- Participated in testing and pilot programs for new hardware/software to identify bugs and optimize rollout.
IT Network Specialist
Leader Communications Inc.
09.2022 - 04.2023
- Conduct and monitor network maintenance activities, promptly troubleshoot problems to ensure maximum network up time.
- I provide on-site telecommunication support for over 3,000 management and staff at the National IRS Office in Washington, DC and over 1,500 employees in 8 remote offices across Virginia and the D.C. metro area.
- Evaluate current infrastructure, design, and implemented, infrastructure, recommend new equipment, hardware and software purchases while considering policies, standards, regulations, and requirements are met.
- Coordinate the maintenance and upgrading of software and hardware network infrastructure with NMCC, AT&T and other vendors and stakeholders as needed.
- Design site connectivity, conduct site surveys, order site circuitry, and conduct testing.
- Resolve the incident and request tickets in a timely manner and determine when escalation is necessary.
- Coordinate space renovation, building installation and building closure projects for telecommunications team.
- Use the KISAM and Service now ticketing system to effectively document and manage user help requests for telecom services and equipment.
- Using Cisco Unity and Call Manager and I manage and maintain user phone moves, adds, changes, as well as voicemail requests.
- Ability to monitor the network using STATSEEKER, Aruba Airwave, and HPNA.
- Talent to identify the causes of networking problems using diagnostic testing software and hardware equipment.
- Skilled in the use of a tone generator, linemen's handset, LAN cable tester and other tools to troubleshoot and repair issues.
- Able to terminate cables on 66, 110 and Krone blocks, RJ45 jacks, and patch panels.
- Ability to troubleshoot and repair issues with fiber cables.
- Capacity to quickly adjust to and handle unexpected changes or situations.
- Skilled at learning new software and hardware platforms.
IT Support Technician
Amazon
06.2020 - 09.2022
- Created, updated, and maintained IT procedures and best practices to support operations
- Managed user accounts, computers, and groups within Active Directory
- Communicated with users via phone calls, radio, email, and in person to provide IT support
- Provided desktop and server support across multiple communication channels
- Maintained and tracked IT consumables, supply inventory, and spare parts
- Diagnosed and resolved technical issues related to telephony and network connectivity
- Performed hardware testing and issue replication to troubleshoot user problems
- Installed and supported label printers and barcode scanners in manufacturing environments
- Delivered routine troubleshooting for software and hardware problems
- Assisted with basic network hardware installation and configuration
- Updated and repaired servers using Linux-based tools and systems
- Operated computer consoles, responding to system commands and unexpected halts as needed
- Resolved user account issues, including locked accounts and password resets
- Disassembled and reassembled laptops and printers for hardware diagnostics and repair
- Installed and upgraded hardware components: RAM, hard drives, keyboards, and laptop screens
- Imaged laptops and installed software to prepare systems for daily user operations
- Maintained accurate and up-to-date Help Desk tickets, ensuring timely customer updates
Transportation Driver
Amazon
08.2019 - 06.2020
- Immediately reported all unsafe equipment and practices to supervisor to maintain a safe work environment.
- Conducted regular safety inspections and completed daily truck checklists.
- Built and loaded outbound delivery trucks efficiently and accurately.
- Recorded key information including weight, time, and packaging dates.
- Labeled all containers in compliance with customer and regulatory requirements.
- Operated company vehicle in a safe, courteous, and responsible manner.
- Transported materials between storage locations to support workflow and logistics.
- Provided shift coverage and support as needed to ensure continuous operations.
IT Equipment Coordinator
Amazon
08.2018 - 08.2019
- Resolved customer concerns in a positive, efficient, and customer-focused manner.
- Maintained company equipment and tools in clean, functional condition.
- Consistently met quality, accuracy, and productivity standards.
- Troubleshot, repaired, and maintained a variety of electronic devices.
- Created and maintained technical documentation for business IT systems.
- Analyzed, diagnosed, and resolved hardware, software, and networking issues.
- Reproduced customer-reported issues and performed hardware testing to identify root causes.
- Installed and supported label printers and barcode scanners in a manufacturing environment.
- Provided routine support for hardware and software issues, ensuring minimal downtime.
- Assisted with basic network hardware installation and configuration.
- Operated computer consoles, making procedural decisions in response to machine commands or unexpected interruptions.
- Supported users with account lockouts, password resets, and other access-related issues.
- Experienced in laptop and printer disassembly and reassembly for repair and maintenance.
- Installed RAM, hard drives, keyboards, and laptop screens as needed or requested.
- Maintained department inventory and ensured availability of necessary supplies for daily operations.
Crane Operator
Olympic Steel
04.2018 - 08.2018
- Ensured efficient and proper use of equipment, assets, and resources to support operational goals.
- Maintained detailed production records and equipment performance logs for quality tracking and reporting.
- Transported equipment and personnel safely and promptly to and from customer sites.
- Performed routine maintenance and lubrication of machines to ensure optimal performance and reduce downtime.
- Managed all activities with a strong emphasis on safety protocols and regulatory compliance.
- Consistently adhered to all prescribed safety rules and procedures.
- Maintained supply areas by restocking, cleaning, and organizing to support continuous operations.
- Operated manufacturing equipment effectively to sustain maximum production output.
- Coordinated daily production and overtime schedules, optimizing staffing and equipment use to meet demand.
- Operated heavy machinery, including cranes, forklifts, and various processing equipment, in a safe and controlled manner.
Mixer Operator/ Production
Flowers Bakery
08.2016 - 04.2018
- Operated industrial mixers and bakery equipment in accordance with production schedules and safety protocols.
- Followed precise formulations and ingredient measurements to ensure consistent dough quality and product uniformity.
- Monitored mixing times, dough temperature, and batch consistency, making adjustments as needed to maintain quality standards.
- Recorded batch information, ingredient usage, and production data accurately for tracking and quality assurance.
- Collaborated with production and quality control teams to ensure smooth workflow and timely delivery to the next production stage.
- Performed pre-operation checks and routine maintenance on mixers and related machinery to minimize downtime.
- Ensured proper handling and storage of raw materials to maintain freshness and prevent contamination.
- Adhered to all safety guidelines while working around high-powered equipment and in a fast-paced environment.
- Weigh and measure materials and ingredients with precision to ensure adherence to product specifications and production standards.
- Operate industrial mixing and blending equipment for dough and other bakery ingredients, following specified mixing times and techniques.
- Load and unload materials into mixers and processing machinery according to recipe and batch requirements.
- Read and interpret work orders and production schedules to determine specifications, batch sizes, and ingredient requirements.
- Add ingredients manually or with hand tools and automated equipment, ensuring proper chemical and physical combinations for product consistency.
- Transfer raw materials, supplies, and finished batches between workstations using hand tools and material handling equipment.
- Conduct routine cleaning and basic maintenance of mixers and related equipment to ensure operational readiness and compliance with sanitation standards.
- Maintain accurate records of materials used, batch output, and any deviations from standard procedures.
- Ensure all tasks are performed in accordance with safety guidelines and food production regulations (e.g., GMP, HACCP).
Cable Technician
Tradestar
06.2016 - 08.2016
- Traveled to customer sites to install, maintain, and repair audio/visual and electronic reception equipment, ensuring optimal performance.
- Conducted line and cable inspections, analyzed transmission characteristics, and identified faults using test meters and diagnostic tools.
- Spliced cables using hand tools, epoxy, and mechanical equipment to restore or establish signal integrity.
- Installed, connected, tested, and adjusted customer equipment to complete service setups efficiently and accurately.
- Installed signal-boosting devices such as amplifiers and repeaters to maintain transmission strength.
- Pulled and routed cables manually or with winches through ducts, conduit, and structures from large reels mounted on service trucks.
- Performed circuit and component testing to diagnose and isolate sources of malfunction in telecommunications systems.
- Removed and replaced faulty plug-in circuit equipment to restore service quickly and safely.
- Maintained organized and safe work environments, removing debris and unused materials upon job completion.
- Accurately identified and followed wire/cable color codes to ensure proper connections.
- Cleaned and maintained hand tools, test equipment, and service vehicles to support reliable field operations and extend equipment life.
Education
Diploma -
Hedgesville
Hedgesville, WV05.2012
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Team player
- Warehouse safety
- Warehouse operations
- IT troubleshooting
- IT documentation
- Software implementation
- System upgrades
- Technical issue analysis
- Application support
- Network administration
- IT risk management
- Application installations
- Technical documentation
- IT diagnostics
- Troubleshooting and Diagnostics
- Software installation
- Technical troubleshooting
- Ticket management
- Network configuration
- LAN/WAN
- Technical support
- Hardware upgrades
Timeline
Forklift Operator
Ecolab
09.2025 - Current
IT Specialist Manager
Department of Treasury
07.2024 - 04.2025
IT Specialist
Department of Treasury
04.2023 - 06.2024
IT Network Specialist
Leader Communications Inc.
09.2022 - 04.2023
IT Support Technician
Amazon
06.2020 - 09.2022
Transportation Driver
Amazon
08.2019 - 06.2020
IT Equipment Coordinator
Amazon
08.2018 - 08.2019
Crane Operator
Olympic Steel
04.2018 - 08.2018
Mixer Operator/ Production
Flowers Bakery
08.2016 - 04.2018
Cable Technician
Tradestar
06.2016 - 08.2016
Diploma -
Hedgesville