Product manager with a background in sales and AI Machine learning. Excels in developing tailored solutions and innovative technology applications to drive business growth and improve user experience.
Overview
7
7
years of professional experience
Work History
Project Manager
T&A Supply
Los Angeles, CA
05.2024 - Current
Currently developing AI-driven bots utilizing machine learning to interpret and respond to informational queries for various applications, including internal sales strategies, external customer inquiries, and marketing initiatives, enhancing efficiency and decision-making across multiple business functions. Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Developed and maintained project plans, timelines, and budgets to ensure timely delivery of deliverables in accordance with established quality standards.
Product Management
Career Foundry
Los Angeles, CA
11.2023 - 05.2024
Redesigned a popular local guide application to enhance user engagement and review participation
Implemented a visually appealing interface and proactive recommendation AI system to suggest nearby activities based on user preferences
Developed features for easy recall and review of experiences, increasing user interaction, satisfaction, and retention by streamlining the recommendation and review process.
Senior Territory Account Manager
Pacific Mat
Seattle, WA
01.2020 - 05.2024
Increased sales from $1.4 to $2.0 million from 2020-2024 by leveraging product knowledge to create tailored solutions for individual customers
Grew from 40 regional customers to 80 by employing exceptional prospecting skills to generate new leads for commercial projects and consistently delivering an optimal level of service
Maintained high operational standards by ensuring display and sample teams excelled in customer service and support
Assisted in continuous operations improvement initiatives by entering customer installation data into CRM to improve marketing effectiveness.
Project Management
T&A Supply Company
Seattle, WA
01.2018 - 01.2020
Developed and implemented a CRM system for a 60-member sales team, optimizing sales operations and improving tracking of special pricing for projects and bids
Trained both residential and commercial teams, and facilitated weekly communication between Zendesk engineers and our sales team for UI/UX feedback, contributing to Zendesk's beta testing
Generated $400K in sales with new product lines by conducting market research, analyzing data and trends, and generating reports with strategic insights for senior leadership to enable better decision making
Utilized competitive analysis and market tests to help increase our market share
Engineered and developed in-store kiosks with Raspberry Pi and web programming for top Northwest flooring businesses, enhancing customer experience with an intuitive portal featuring pricing, product info, and virtual room generation from customer photos.
Executive Team Lead Internship
Target
Seattle, WA
01.2017
Led a team of up to 60 employees to consistently meet and exceed $200k daily sales goal
Boosted revenue generation by creating and providing training on a new sales strategy and serving as a subject matter expert on customer service and daily operations.
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group