Chricelda Suco
4018 Wickham Avenue,NY
Summary
Experienced with team leadership, strategic planning, and operational management. Elevated customer satisfaction and loyalty through innovative service strategies and strong relationship-building. Excelled in inventory management and food safety compliance, ensuring operational efficiency and health standards. Proven multitasker, fostering a positive, achievement-oriented team environment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor, Barista
Le Cafe Coffee
01.2024 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
Supervisor, Barista
Le Cafe Coffee
06.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Education
Bachelor of Science - BMEC - Information System
SUNY Empire State College
Saratoga Springs, NY06-2026
Bachelor of Science - Business Administration
Dr. Yanga's College Inc,
Philippines04-2017
Skills
- Team leadership
- Time management
- Decision-making
- Multitasking and organization
- Customer service
- Active listening
- Inventory management
- Food safety compliance
Certification
- CPR/AED Certification
- Food Protection NYC Health [01/2025]
Languages
tagalog
Native or Bilingual
Timeline
Supervisor, Barista
Le Cafe Coffee
01.2024 - Current
Supervisor, Barista
Le Cafe Coffee
06.2022 - Current
Bachelor of Science - BMEC - Information System
SUNY Empire State College
Bachelor of Science - Business Administration
Dr. Yanga's College Inc,
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