Hi, I’m
Sean Sykora
Austin,TX
Summary
Dynamic leader with a proven track record at Intelligent Air Services, enhancing operational efficiency and driving sales growth. Expert in Operations Management and adept at Leadership and Team Building, consistently exceeding goals through strategic planning and innovative solutions. Skilled in fostering client relations and developing high-performing teams, achieving significant improvements in customer retention and revenue. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
years of professional experience
Work History
Intelligent Air Services
General Manager
08.2023 - 07.2024
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
FenceKeeper Corp
Owner
02.2007 - 08.2023
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Trained and developed team members to build human capital.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Texas State UniversitySan Marcos, TX
Bachelor of Science from International Studies
05.2001
University Overview
- Latin American Business Program Scholarship Recipient
- 3.5 GPA
- Sigma Tau Gamma Member
- Study Abroad: Monterrey Mexico, Tecnologico De Monterrey , Latin American Business Certificate
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Motivation
- Client Relations
- Customer Retention
- Process Improvements
- Performance Improvement
- Vendor relationships
- Employee Development
- Project Management
- Consistently meet goals
- Facility Management
- Networking abilities
- Business Development
- Troubleshooting expertise
- Operations Oversight
- Sales expertise
- New Business Development
- Vendor Sourcing
- Sales Team Development
- Proficient in [Software]
Languages
Spanish
Professional Working
Timeline
General Manager
Intelligent Air Services
08.2023 - 07.2024
Owner
FenceKeeper Corp
02.2007 - 08.2023
Texas State University
Bachelor of Science from International Studies
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