Sean Taylor
The Bronx,NY
Summary
Highly organized, detail-oriented, customer focused, and safety conscious professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining project guidelines and stakeholder requirements. . Knowledgeable in project management principles, project management tools, business processes and customer service best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Experiences & Client Success Manager
Consulting
2017.01 - Current
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Analyzed client feedback to identify areas of improvement for product offerings and services.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Implemented efficient processes for tracking client interactions, improving overall organization and response times.
- Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
- Meticulously utilize project management tools to monitor project scopes and timelines that ensure customers are satisfied and projects are on time and within budget.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Collaborated with sales and product teams to address customer success objectives.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Created, implemented, and maintained content and digital assets for various industries such as: Digital Signage, Consumer Packaged Goods (CPG), Digital Out of Home (DOOH), Live Events, and more.
- OSHA trained and safety conscious when handling tools and training staff and volunteers.
Cleaning Coordinator (Volunteer)
Kingdom Hall Of Jehovah's Witnesses
2016.06 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Increased safety standards by promptly addressing any potential hazards or maintenance issues.
- Safeguarded property integrity by conducting thorough security checks during off-hours shifts.
- Contributed to a positive work environment by maintaining open communication with colleagues and supervisors regarding maintenance needs and concerns.
- Streamlined landscaping efforts by maintaining lawns, gardens, walkways, and outdoor spaces in pristine condition yearround.
- Consistently adhered to safety regulations and protocols, promoting a secure work environment for all facility occupants and staff.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Reconciled used supplies against inventories for timely stock replenishment.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
Microsoft Certified Engineer Course
Katherine Gibbs College
New York, NYProperty & Casualty Insurance | Risk Management
Lehman College of The City University of New York
The Bronx, NYSkills
- Project Management
- Contract Management
- Scheduling and Calendar Management
- Schedule Coordination
- Administrative Oversight
- Discretion and Confidentiality
- Data Retrieval Systems
- Schedule Management
- Safety Program Development
- Knowledgeable in OSHA safety standards
- Technical Support
- Performance Management
- Site Assessment
- Project Coordination
- Hazardous Waste Management
Certification
CompTIA A+ Certification
Timeline
Digital Experiences & Client Success Manager
Consulting
2017.01 - Current
Cleaning Coordinator (Volunteer)
Kingdom Hall Of Jehovah's Witnesses
2016.06 - Current
Microsoft Certified Engineer Course
Katherine Gibbs College
Property & Casualty Insurance | Risk Management
Lehman College of The City University of New York
CompTIA A+ Certification
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