Summary
Overview
Work History
Education
Skills
Section name
Certification
Timeline
Generic

Sean Thompson

Inglewood,CA

Summary

Experienced low voltage lead technician with a strong background in telecommunications and audio/video infrastructure. Seeking a position as Tech II, III, or Lead Tech to leverage years of experience and exceptional service skills. Known for fostering strong relationships with colleagues and clients, aiming to enhance the connection between the client and the organization.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Network Field Engineer

Encom Services
06.2024 - Current
  • Enhanced network performance by troubleshooting and resolving complex technical issues.
  • Supported business growth objectives by designing scalable networking solutions that could accommodate future expansion needs.
  • Mitigated risk by conducting regular audits of network systems to identify potential vulnerabilities or areas requiring improvement.
  • Streamlined network operations with proactive monitoring and maintenance of systems.
  • Installations of cabling, racks and switches, access points.
  • Run, terminate, splice and test fiber.

Network Technician/Installer

CDW
03.2022 - 02.2024
  • Install network server for Back of House.
  • Setup POS and peripherals.
  • Install monitors
  • Install and set up Kitchen Controllers.
  • Replace or run new cable drops
  • Test and certify
  • Nationwide
  • Communications with NOC.
  • Turn in daily reports.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Lead Field Technician

Wachter
07.2018 - 10.2021
  • Increased client satisfaction by providing timely technical support and resolving issues in the field.
  • Developed strong relationships with clients, leading to increased repeat business opportunities and referrals from satisfied customers.
  • Assisted in project completion ahead of schedule through effective team collaboration and resource allocation.
  • Reduced equipment downtime by quickly addressing malfunctions through efficient diagnostic procedures.
  • Provided comprehensive documentation of completed work, facilitating seamless handoffs between shifts and teams.
  • Run Cabling/Fiber
  • Terminate and test
  • Rack and Stack MDF Build

Lead Cable Technician

TEKsystems
08.2017 - 06.2018
  • Run Cat6 cables throughout USC Keck for access points
  • Run Fiber cables throughout USC Sect for closet interconnects
  • Multi closet port mapping and log in.
  • Manage 6 man crew
  • Performed thorough inspections of completed work to ensure compliance with client specifications and industry standards.
  • Trained new hires on best practices for cable installation and repairs, ensuring consistent work quality across the team.
  • Improved project efficiency by skillfully leading cable installation and repair projects, ensuring timely completion.

Lead Technician

Costco
01.2014 - 03.2016
  • Team Lead
  • Installing Cat6 cables, jacks and mods to 200 plus drops, Pull Fiber, terminate and test from MDF to IDF
  • Pull, terminate, test and install cables and devices for (Cisco Switches, POS, Access Points, VoIP and Cameras)
  • Daily progress and safety assessment

FiOS Technician

Verizon
03.2009 - 01.2014
  • Climb telephone poles to run fiber from the vat, to the customers home
  • Run cat5 and RG6 cables where needed, per customers setup
  • Install Set Top Boxes, VoIP Digital Phone service and Modem/Routers for internet service
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Education

HS Diploma -

Morningside High School
Inglewood, CA
01.1990

Skills

  • Proficient in low voltage hand tools
  • Blueprint interpretation
  • Proficient in terminating various cable types
  • Network test equipment proficiency
  • Data center infrastructure setup
  • Smart home technology
  • Strong written communication
  • Skilled in coordinating with NOC
  • Residential and small business networking expertise
  • CCTV system management
  • Analog and digital systems knowledge
  • Experienced with desktop systems
  • Experienced with Microsoft Office Suite
  • Collaborative teamwork skills
  • Building construction
  • Experienced with Microsoft Office applications
  • Experienced with power tool operation
  • VoIP system management
  • Structured cabling
  • Experience with security systems
  • Network protocol management
  • Telecommunications management
  • Data center management
  • Data communication expertise
  • Experience with Windows environments
  • Network protocol management
  • Point of sale expertise
  • Team leadership
  • Customer engagement
  • Experience in staff supervision
  • Point of sale operation

Section name

  • Willing to relocate to: Las Vegas, NV
  • Authorized to work in the US for any employer

Certification

Hilti

Boom/Scissor Lift

OSHA 10

Timeline

Network Field Engineer

Encom Services
06.2024 - Current

Network Technician/Installer

CDW
03.2022 - 02.2024

Lead Field Technician

Wachter
07.2018 - 10.2021

Lead Cable Technician

TEKsystems
08.2017 - 06.2018

Lead Technician

Costco
01.2014 - 03.2016

FiOS Technician

Verizon
03.2009 - 01.2014

HS Diploma -

Morningside High School

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