Summary
Overview
Work History
Education
Skills
Timeline
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Sean Thompson

Hagerstown,MD

Summary

Dynamic sales representative with a proven track record at Cellular Sales Verizon, excelling in customer retention and complex problem-solving. Skilled in product knowledge and negotiation tactics, I fostered trust-based relationships, enhancing client satisfaction and driving repeat business. Trained new staff, ensuring high standards of service and operational efficiency.

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Sales Representative

Cellular Sales Verizon
05.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.

Front End Receptionist

Weis Markets Inc
09.2021 - 05.2023
  • Handled sensitive information with discretion, preserving client confidentiality and maintaining trust in the business.
  • Liaised effectively between departments within the company, fostering open lines of communication and collaboration.
  • Enhanced customer satisfaction by efficiently managing front desk tasks and addressing client inquiries.
  • Supported administrative tasks such as data entry, document preparation, and report generation for streamlined decision-making processes.
  • Provided excellent customer service by promptly answering phone calls, emails, and assisting walk-in clients.
  • Meticulously maintained records of visitor logs for security purposes while ensuring adherence to company policies.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved customer problems and complaints.

Front End Food Cashier

Weis Markets Inc
04.2021 - 08.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Handled cash, credit, and debit transactions accurately, minimizing discrepancies at the end of each shift.
  • Balanced cash drawers regularly, ensuring accuracy in financial reporting while maintaining accountability for funds received or disbursed.
  • Supported coworkers during peak hours by proactively assisting with additional tasks as needed.
  • Resolved customer issues effectively, demonstrating patience and professionalism to ensure satisfaction.
  • Trained new employees on cashier procedures, store policies, and customer service techniques for a seamless integration into the team.
  • Managed high volumes of orders during peak periods without compromising quality or speed of service delivery.
  • Demonstrated flexibility in scheduling and availability, covering shifts as needed to maintain consistent staffing levels at the store.
  • Maintained a clean and organized work area, contributing to a pleasant store environment.
  • Handled cash with high accuracy and took care to check bills for fraud.

Front End Food Cashier

Harris Teeter Grocery Store
06.2018 - 10.2020
  • Assisted in inventory management, ensuring accurate stock levels and proper product presentation.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business for the establishment.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained a clean and organized work area, contributing to a pleasant store environment.
  • Demonstrated flexibility in scheduling and availability, covering shifts as needed to maintain consistent staffing levels at the store.
  • Managed high volumes of orders during peak periods without compromising quality or speed of service delivery.
  • Resolved customer issues effectively, demonstrating patience and professionalism to ensure satisfaction.
  • Balanced cash drawers regularly, ensuring accuracy in financial reporting while maintaining accountability for funds received or disbursed.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.

Education

Rossview High School
Clarksville

Skills

  • Customer service
  • Interpersonal communication skills
  • Complex Problem-solving
  • Product and service knowledge
  • Customer retention
  • Product and service sales
  • Client service
  • Negotiation tactics
  • Sales consultation
  • Staff training

Timeline

Sales Representative

Cellular Sales Verizon
05.2023 - Current

Front End Receptionist

Weis Markets Inc
09.2021 - 05.2023

Front End Food Cashier

Weis Markets Inc
04.2021 - 08.2021

Front End Food Cashier

Harris Teeter Grocery Store
06.2018 - 10.2020

Rossview High School

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