Summary
Overview
Work History
Education
Skills
Timeline
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Sean Thompson

Cincinnati,OH

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

13
13
years of professional experience

Work History

Manager, Client Success Team

4myBenefits
01.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Client Success Specialist

4myBenefits
03.2017 - 01.2020
  • Maintained and updated benefit administration systems and oversaw client data imports/exports.
  • Created informative resources such as guides and FAQs that empowered clients to resolve minor issues independently.
  • Implemented effective communication strategies for improved client relationships and retention rates.
  • Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
  • Coordinated cross-functional teams to deliver seamless support for clients, ensuring timely resolutions of issues.
  • Navigated challenging situations with diplomacy, tactfully managing expectations while ensuring positive outcomes for all parties involved.
  • Championed a customer-centric culture within the organization, instilling a shared commitment to delivering exceptional client experiences.
  • Optimized workflow processes by implementing project management tools that increased organization and efficiency within the team.
  • Provided comprehensive training to new hires, fostering a culture of exceptional customer service within the team.

Assistant Manager

Skyline Chili
12.2011 - 08.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Turpin High School
Cincinnati, OH
05-2007

Skills

  • Interpersonal skills
  • Leadership
  • Critical Thinking
  • Time management
  • Customer service
  • Relationship management
  • Strategic planning
  • Decision-making
  • Communication
  • Data Analysis
  • Detail-Oriented
  • CRM software proficiency

Timeline

Manager, Client Success Team

4myBenefits
01.2020 - Current

Client Success Specialist

4myBenefits
03.2017 - 01.2020

Assistant Manager

Skyline Chili
12.2011 - 08.2018

High School Diploma -

Turpin High School

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Sean Thompson