Sean Ticona
Astoria,NY
Summary
Highly efficient towing aircraft well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
aircraft pushback clerk
American Airlines
02.2018 - 11.2020
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
CPR First Aid Instructor
American Red Cross
01.2011 - 10.2012
- Enhanced student learning outcomes by incorporating real-life scenarios and hands-on training in first aid sessions.
- Increased class participation by creating interactive and engaging first aid demonstrations, fostering a positive learning environment.
- Assisted students in achieving certification by providing individualized support and guidance during practical assessments.
Volunteer
05.2009 - 12.2010
- Enhanced science campus services by efficiently organizing and distributing resources to various departments experiments presentations.
- Contributed to a positive museums atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
Education
Associate of Applied Science - Emergency Management
Frederick Community College
Frederick, MD02.2024
Skills
- Research
- Cash Management
- Quality Control
- Spreadsheet Development
- Bookkeeping
- Administrative Support
- Database Entry
- Administrative Tasks
- File and Database Management
- Operations Support
- Customer Satisfaction
- Proficient in computers and electronics Technology
- Cash Handling
Certification
- CPR and First Aid, American Red Cross - 2 years
- Pushback Aircraft, American Airlines - 3 years.
- Science instructor, NY Hall of Science - 3 years.
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
aircraft pushback clerk
American Airlines
02.2018 - 11.2020
CPR First Aid Instructor
American Red Cross
01.2011 - 10.2012
Volunteer
05.2009 - 12.2010
Associate of Applied Science - Emergency Management
Frederick Community College
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