Sean Timmons
Bella Vista,AR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
TPO
Glad Manufacturing
07.2024 - Current
- Challenge unsafe conditions and behaviors in self and others.
- Protect our consumers by performing required quality checks on product in accordance with control procedures and following established defect handling procedures.
- Process scrap materials according to procedures.
- Troubleshoot equipment and process failures.
- Complete minor mechanical repairs in accordance with training level and assist with major mechanical repairs.
- Perform routine and unique mechanical and maintenance tasks.
- Remove or replace various sized equipment parts and components using hand tools as needed.
- React safely to process upsets to minimize loss.
- Enter quality and production data into computer systems.
- Conduct equipment set-up changes through following established procedures.
- Perform process changes or adjustments to ensure the production of high quality finished products.
- Keep raw materials, commodities, cartons, cases and glue stocked during production periods.
- Perform daily and other periodic housekeeping and work area organization tasks.
- Complete daily performance metrics.
- Accurately complete all required paperwork/LEDS (Line Event Data System) data in a timely manner.
- Complete all required training in a timely manner.
- Provide detailed daily communication to peers and managers on equipment performance and issues as it relates to safety, quality, production and resource needs.
- Perform WCO and sustainment activities including CIL’s, abnormality tracking, when up do, and when down do.
- Meet MVP expectations of CIFs, RFIs, CILs, CCs (Care Cards), etc.
- Operate/maintain equipment and processes within centerlines and follow the out of centerline process.
- Identify continuous improvement opportunities and take action to implement improvements.
Customer Service Representative
Best Buy Inc.
12.2006 - 04.2024
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Butler County Community College
El Dorado, KS03.1996
Skills
- Strong commitment to safety
- Willingness and ability to learn new skills
- Solve issues and problems in a professional manner
- Effective communication skills
- Understands the value of continuous improvement and accepts new challenges
- Displays initiative, ownership and attention to detail
- Motivates self and others
- Demonstrates commitment and leadership
- Values teamwork and works well with others
- Mechanical Aptitude
- Ability to make sound decisions on safety, quality, productivity, human relations and technology
Timeline
TPO
Glad Manufacturing
07.2024 - Current
Customer Service Representative
Best Buy Inc.
12.2006 - 04.2024
GED -
Butler County Community College
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