Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sean Velazquez

Wethersfield,CT

Summary

Results-driven management professional with strong background in overseeing location operations and driving efficiency. Expertise in logistics, team leadership, and strategic planning ensures optimal performance and resource utilization. Known for fostering collaborative environments and adapting to changing needs, consistently delivering high-impact results. Skilled in conflict resolution, inventory management, and customer relations, consistently enhancing productivity and achieving organizational goals

Overview

17
17
years of professional experience
1
1
Certification

Work History

Location Manager

First Student Transportation
01.2024 - Current
  • Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
  • Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
  • Route and Dispatch control to ensure routes are running on time and efficiently
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Developed business plans covering use of materials, equipment safety and employee management.
  • Built strong team through proactive recruitment and hiring strategies.
  • Developed strong relationships with local authorities to facilitate smooth production processes and minimize disruptions.

General Manager

Urban Air Trampoline and Adventure Park
01.2022 - 01.2024
  • Recruited, trained and empowered employees to achieve key performance indicators
  • Created schedules and monitored payroll to remain within budget; and assigned team members to specific duties
  • Developed area leads for internal promotability
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet daily demand
  • Cultivate a team environment to provide exceptional customer service
  • Continuously improve operation execution through attention to detail and adherence to company standards
  • Generate revenue by maintaining a strong community presence through partnership with community and business organizations to capitalize business opportunities in the market area to drive sales
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked

Regional Sales Manager

Store Space
01.2021 - 01.2022
  • Managed facilities in 4 states: NY, CT, RI, MA totaling over 20,000 units
  • Developed portfolio consisting of over 1 million dollars in monthly revenue
  • Responsible for overseeing all grounds and property maintenance including inspections of equipment and operating licensing
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
  • Monitored customer demand for our services, determined retail sales to be sold, and set pricing
  • Maintained a relationship with vendors to ensure competitive pricing on supplies and services
  • Developed marketing strategies for locations in order to increase revenue through increased occupancy rates and membership growth
  • Managed day to day functions such as P&L, inventory, and storage reports
  • Effectively coached and trained new and current associated resulting in the development of a profitable center
  • Developed and maintained positive relationships with clients in assigned sales territories
  • Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships

District Sales Manager

T-Mobile
01.2016 - 01.2021
  • Store portfolio of 11 retail locations
  • Improved district performance 13% year over year in sales Revenue
  • Trained staff in relationship building, to identify and act upon closing opportunities; Developed product and service training schedules to provide complete solutions and support internal promotions
  • Ensured that loss prevention policies, systems, and procedures were implemented in all stores
  • Monitored and investigated any inventory discrepancies to minimize the risk of loss
  • Directly, trained and supervise store teams in implementing and maintaining the highest level of presentation and visual standards consistent with the T-Mobile brand
  • Developed a hands-on supervision environment that emphasizes sales floor management, customer service and sales culture
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Recommended changes to enhance efficiency of daily activities
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
  • Conducted daily, weekly conference calls to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals; Conducted monthly manager's meetings, discussing sales/marketing strategies, and performance reviews for each location

Store Manager

Verizon
01.2014 - 01.2016
  • Maximized profitability, exceeding sales targets, by motivating staff to achieve goals by coaching sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Identified current and future customer requirements by establishing rapport with potential customers to understand service requirement
  • Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
  • Managed inventory control, cash control, and store opening and closing procedures
  • Deal with staffing issues such as interviewing potential staff, conducting performance reviews, as well as providing and organizing training and development
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Created weekly work schedules for store personnel
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Evaluated store performance and incorporated feedback to implement improvement plans

General Manager

Men's Wearhouse
01.2008 - 01.2014
  • Recognized for key role in elevating store set goal by surpassing each of the last two years by 5% with last being $3 million in sales
  • Propelled the store to number one in sales and customer satisfaction, adding new customers while maintaining premium service levels with existing accounts, while staff turnover at an all-time low
  • Responsible for managing sales forces and achieving monthly and quarterly sales quota
  • Managed and motivated employees to be productive and engaged in work
  • Maintained professional, organized, and safe environment for employees and patrons
  • Promoted to manager after selling over $600,000 in clothing every fiscal year
  • Used consultative selling skills to identify opportunities, overcome objections, build relationships, and turn into sales
  • Enhanced client satisfaction by providing personalized shopping experiences tailored to individual needs and preferences; Educated clients on fashion trends and color theory, enabling them to make informed decisions when updating their wardrobes
  • Conveyed benefits of products and generated customer interest
  • Revitalized clients' wardrobes by conducting in-depth assessments and identifying gaps in their clothing collections
  • Up-sold accessories consistently to maximize revenue opportunities
  • Increased client confidence with expert styling advice, ensuring they felt comfortable and stylish at all times
  • Increased sales quota by 10% annually since 2008 by establishing a long-term loyal customer base

Education

Associates - Business Management

Capital Community College
Hartford, CT

Skills

  • Retail Store operations
  • P&L Management
  • Budgeting & Cost Control
  • Inventory Management
  • Customer Service Excellence
  • Leadership
  • Shrink Reduction/Loss Control
  • Forecasting
  • Business Analysis
  • Product Development
  • Recruiting
  • Change management
  • Microsoft Office Suite
  • Payroll
  • Account Management
  • Planograms
  • Supply Chain
  • Business and staff development
  • Critical thinking
  • Problem solving
  • Conflict resolution
  • Staff Development
  • Staff training
  • Labor Cost Controls
  • Risk Management
  • Supervision and Training
  • Schedule Management
  • Workload planning
  • Customer service
  • Team supervision
  • Sales development
  • Continuous improvement
  • Permit acquisition
  • Business correspondence
  • Permitting
  • Territory management

Certification

Serv Safe

Languages

Spanish
Native or Bilingual

Timeline

Location Manager

First Student Transportation
01.2024 - Current

General Manager

Urban Air Trampoline and Adventure Park
01.2022 - 01.2024

Regional Sales Manager

Store Space
01.2021 - 01.2022

District Sales Manager

T-Mobile
01.2016 - 01.2021

Store Manager

Verizon
01.2014 - 01.2016

General Manager

Men's Wearhouse
01.2008 - 01.2014

Associates - Business Management

Capital Community College

Similar Profiles

CREATE PROFILE
Sean Velazquez