Johnny Phaphon
Dallas,TX
Summary
Dedicated and reliable professional with extensive leadership experience in high-pressure casino environments. Skilled in team coordination, safety awareness, fast-paced operations, and enforcing company policies. Strong ability to communicate clearly, work collaboratively, and maintain accuracy under time-sensitive conditions. Seeking to transition these strengths into a Ramp Service Agent role.
Overview
16
16
years of professional experience
Work History
Employee
Ricky's Hot Chicken
08.2023 - Current
- Prepared and served menu items efficiently in a high-volume environment.
- Delivered friendly and accurate customer service at the register and counter.
- Maintained cleanliness, food safety standards, and kitchen organization.
- Worked collaboratively with team members during peak rush hours.
- Assisted with restocking, prep work, and closing procedures.
Floor Supervisor
Tachi Palace Hotel & Casino
10.2012 - 04.2017
- Oversaw gaming floor operations and staff workflow.
- Monitored customer activity to ensure fairness and adherence to regulations.
- Trained new employees on customer service standards and procedures.
- Assisted security and management with incident reporting and floor safety.
- Delivered excellent customer service in a fast-paced environment.
Floor Supervisor / Pit Manager
Chukchansi Resort and Casino
06.2010 - 07.2013
- Supervised floor and pit operations to ensure compliance with casino policies and gaming regulations.
- Coordinated team assignments and monitored staff performance during peak hours.
- Resolved customer disputes quickly and professionally.
- Ensured secure handling of chips, cash, and sensitive documentation.
- Maintained a safe and organized work environment.
Skills
Team Leadership & Coordination
Safety & Compliance Awareness
Fast-Paced Operations
Customer Service Excellence
Timeline
Employee
Ricky's Hot Chicken
08.2023 - Current
Floor Supervisor
Tachi Palace Hotel & Casino
10.2012 - 04.2017
Floor Supervisor / Pit Manager
Chukchansi Resort and Casino
06.2010 - 07.2013