Sean Walden
Indianapolis,IN
Summary
Results-driven Account Executive with 20+ years of experience in outside sales, sales management, sales support, and customer service. Consistently meets deadlines and exceeds monthly quotas in fast-paced environments. Motivated to drive sales growth and provide exceptional customer care.
Overview
25
25
years of professional experience
Work History
Account Executive
Lumen Technologies
Indianapolis, IN
03.2017 - 03.2024
- Successfully sold an array of cutting-edge technology solutions like Network, Voice, Cloud, Security, and SaaS.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Identified opportunities for upselling additional products or services during client interactions.
- Built relationships with key clients, providing them with tailored IT solutions.
- Advised customers on the latest product features and benefits.
- Generated new business opportunities through cold calling campaigns.
Account Executive
Taylored Systems
Noblesville, IN
02.2016 - 10.2016
- Generated new business and serviced existing customers.
- Wrote, presented, and negotiated proposals to maximize company profits.
- Delivered comprehensive solutions for sales success including phone systems and managed IT services, while efficiently managing installation of structured/fiber cabling, servers, firewalls, and PoE switches for optimal performance.
- Collaborated with team members to draft, present, and secure profitable proposals through effective communication skills.
- Successfully expanded client base by employing prospecting, cold calling, and networking strategies.
- Received training on new technology vendor products/services from companies such as Toshiba, Zultys, ESI Hosted, Adtran, Milestone, AT&T, Comcast, Frontier, and Windstream.
Life Insurance Agent
Transamerica Life Insurance Company
Noblesville, IN
09.2015 - 01.2016
- Final expense life insurance sales
- Independent life insurance agent
- Marketing, cold calling, and door to door sales of life insurance policies
- Whole Life, Term Life, and Final Expense underwriting.
Sales Manager
The Leo Group
Noblesville, IN
12.2011 - 04.2015
- Successfully operated a life settlement company specializing in the acquisition and sale of life insurance policies
- Sales team exceeded $50 million in face value of policies from 2013-2014
- Oversaw a team of 8 agents, effectively managing their sales operations
- Facilitated the development of knowledge and skills in newly hired individuals through comprehensive training programs focused on licensing and continuing education.
- Executed pricing software to validate ROI across policies.
Customer Service Manager
AT&T
Indianapolis, IN
05.2005 - 11.2011
- Managed billing processes and effectively resolved trouble tickets for a portfolio of 25-50 Premier Client Group Enterprise Accounts. Coordinated installations and actively promoted products/services to drive revenue growth.
- Developed client relationships, exceeding service standard goals.
- Remained informed about any updates in products/services
- Utilized efficient workflow management to surpass quality service goals.
Telecommunications Technician
AT&T, SBC, Ameritech
Indianapolis, IN
09.1999 - 05.2005
- Installation/Repair of all inside and outside plant
- Cable Splicer
- Air Pressure
- Construction Management
- Central Office switch equipment install
- Project Management of new cabling installs.
Education
Associate of Applied Science - Aviation Maintenance
Aviation Training Academy
Indianapolis, IN01.1999
Communications -
Ball State University
01.1997
Skills
- Account Management
- Customer Relationship Management (CRM)
- Business Development
- Relationship building and management
- Sales proficiency
- Sales Quota Achievement
US Air Force
- Crew Chief/Phase Dock/Mechanic
1992-1995
Timeline
Account Executive
Lumen Technologies
03.2017 - 03.2024
Account Executive
Taylored Systems
02.2016 - 10.2016
Life Insurance Agent
Transamerica Life Insurance Company
09.2015 - 01.2016
Sales Manager
The Leo Group
12.2011 - 04.2015
Customer Service Manager
AT&T
05.2005 - 11.2011
Telecommunications Technician
AT&T, SBC, Ameritech
09.1999 - 05.2005
Associate of Applied Science - Aviation Maintenance
Aviation Training Academy
Communications -
Ball State University
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