Sean Wallenburg

• Prepared flight plans and monitored flight progress closely using software systems such as SABRE and Flight Explorer for real-time adjustments based on changing conditions or unforeseen events.
• Collaborated with maintenance to ensure prompt resolution of mechanical issues and minimize flight disruptions.
• Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
• Ensured seamless coordination between airline departments during irregular operations such as diversions or cancellations due to unforeseen circumstances.

• Utilized hand held scanners to focus on loading freight within weight and balance limits on aircraft while also tracking baggage to correct destination.
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.

• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Evaluated candidate qualifications through comprehensive interviews and assessments, ensuring optimal fit for each role.
• Provided ongoing support to clients throughout each stage of their search process, addressing any concerns or challenges that arose and ensuring positive experiences.

Customer Service Representative, 11/2017 to 12/2020

Five Star Call Centers - Sioux Falls, South Dakota