Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sean Ward

Lake Stevens,WA

Summary

A natural leader displaying an exceptional work ethic. Take pride in problem resolution skills promoting accountability, trust, quality and safety.

Effectively works with a team of diverse individuals to meet daily workflow schedules. Proven ability to multi-task, as well as demonstrate a high degree of initiative and judgment. Highly successful in building relationships with staff at all organizational levels. Leverages superb communication skills to ensure the achievement of goals. Outstanding ability to excel autonomously or as a team member. Exceptionably well organized and focused. A champion of quality in any task undertaken. Quickly adapts to new teams and projects.

Overview

24
24
years of professional experience

Work History

Conductor

BNSF Railroad
12.2011 - 08.2023
  • Gathered all paperwork on our crew members and train details for smooth travels between the United States and Canada.
  • Built and landed trains, updated the system as to where trains and cars are at.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Performed air brake and electrical connection coupling.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Performed daily inspections on switches.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Communicated through various methods to conduct train movement.
  • Inspected train in motion and stationary to determine proper functionality.
  • Made public announcements on routes and delays.
  • Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
  • Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
  • Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
  • Operated controls to activate track switches and traffic signals.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.

Student Conductor Trainer/Mentor

BNSF Railroad
12.2011 - 08.2023
  • Help teach new hires the day to day job responsibilities to do the job safely and effectively.
  • Also selected to be a Mentor, where I was told which new conductors needed extra help and make sure they get home safe to their families.

Cable Technician

Pioneer Cable
12.2008 - 12.2011
  • Installed aerial and underground low voltage cable to bring service to customers.
  • Installed new cable, phone and internet to new construction homes.
  • Installed CAT5 for phone and internet.
  • Installed and troubleshooted phone systems with complex alarm and intercom systems.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Repaired and updated equipment to conform to company-wide standards.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

Mortgage Broker

Elite Mortgage
12.2006 - 12.2008
  • Explained entire mortgage loan process to borrower.
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Kept constant dialog with other top producers in the industry to keep myself and team on top of the industry.
  • Managed internal operational standards and productivity targets.
  • Wrote and conducted formal performance reviews for production personnel.
  • Evaluated employee performance and provided feedback and training as needed.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
  • Assessed clients' financial data to determine loan suitability.
  • Collaborated with different Bank Account Executives to find best possible deal for homebuyers.
  • Established strong relationships with borrowers, which helped to forge new business opportunities.
  • Mentored other mortgage brokers in methods to help each land new clientele.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Worked with underwriters to fix application problems and resolve issues.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Checked loan documents for accuracy prior to closing.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Licensed Mortgage Broker

Merit Financial
03.2004 - 12.2006
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Explained different types of loans pertaining to client situations.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Checked loan documents for accuracy prior to closing.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.

Junior Loan Officer

Merit Financial
12.2003 - 03.2004
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Collaborated with other departments to promptly process loan applications.
  • Initiated calls with potential clients to inform them of our services.
  • Answered questions about costumer concerns about their financial situations.
  • Listened to customer needs to generate repeat sales.
  • Very quickly became team lead, where I was in charge of 20 team members. I trained and developed the highest producing team in company history. I was promoted to Sr. Loan Officer with-in 3 months.

Car Wash Manager

Buffalo Car Wash And Espresso
12.1999 - 12.2003
  • Observed other carwash's to see what they did good, and what they needed improvement on to make myself and my team better.
  • Helped build and give input on the design and ideas to be more efficient.
  • Presented to the owner a full auto/RV detail which became a very successful revenue streem.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reviewed and submitted time slips.
  • Interviewed and terminated employment .
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained and repaired car wash equipment to meet operational demand.
  • Kept inventory, ordered chemicals and supplies as needed.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.

Education

High School Diploma -

Chrysalis School
Woodinville, WA
02.1999

Jackson High School
Mill Creek, WA
09.1998

Skills

  • Broad-based qualifications working with a team of diverse individuals to meet daily workflow schedule providing positive modeling/coaching and instruction to assist them in performing to the best of their ability
  • Organizational talents include the ability to prioritize high volume workload, schedule and plan jobs, multitask, delegate as needed and pay close attention to details while meeting commitments in a deadline driven environment
  • Strengths lie in the ability to effectively manage priorities, thriving in both independent and collaborative work environments that require prioritizing and managing of multiple projects that require meticulous attention to detail to attention and accuracy
  • Hold myself to the highest professional standards and have established an excellent reputation for dependability and successfully work with all levels of management and cross-functional teams to complete projects
  • Solid problem solving and troubleshooting skills with ability to investigate and resolve problems, devise and implement solutions, often have insite to recognize potential problems before they arise and correct them
  • When I was a Loan officer I had to think outside the box to figured out solutions to reach the goal
  • At the railroad I had to think quick and efficiently to fix problems as to not delay the movement of my train or the movement of other trains
  • 12 years at the railroad, I never had a schedule so I am used to working all hours of the day and night and in all weather conditions on minimal sleep

Accomplishments

  • 12 years of injury free performance at the BNSF Railway.
  • 12 years of Human Related Factor Incident (HRFI) free performance.
  • Was awarded Merit Elite top 10 producers in the company
  • Top installer at Pioneer Cable
  • Dad of the year 13 years in a row

Timeline

Conductor

BNSF Railroad
12.2011 - 08.2023

Student Conductor Trainer/Mentor

BNSF Railroad
12.2011 - 08.2023

Cable Technician

Pioneer Cable
12.2008 - 12.2011

Mortgage Broker

Elite Mortgage
12.2006 - 12.2008

Licensed Mortgage Broker

Merit Financial
03.2004 - 12.2006

Junior Loan Officer

Merit Financial
12.2003 - 03.2004

Car Wash Manager

Buffalo Car Wash And Espresso
12.1999 - 12.2003

High School Diploma -

Chrysalis School

Jackson High School

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Sean Ward