Sean White
San Antonio,TX
Summary
A friendly customer service professional with a history of excellent management skills. Seeking to find an employer that I can grow with and where I will be able to implement my ability to multitask while offering exceptional service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Contact Center Representative
AWL
Austin, TX
08.2022 - Current
- Maintained adherence to scripts while efficiently resolving problems to enhance overall call handling.
- Identifying and escalating priority issues to appropriate departments
- Manages high volume phone inquiries with professionalism
- Ensured consistent compliance with TCPA regulations
- Delivered exceptional results in maintaining optimal metrics, particularly with transfers per hour.
Courier
DoorDash
01.2020 - 08.2022
- Managed time effectively to accept orders as they become available
- Multitasked picking up orders within a specific time frame
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Delivered items to residential addresses within specified time frames.
Barista & Store Trainer
Starbucks
12.2016 - 06.2020
- Opening and closing store / cash handling
- Delivered exceptional customer service to all customers
- Knowledgeable and enthusiastic about products
- Prepared and served beverages and food items while adhering to all recipe standards.
Floor Staff/ Assistant Manager
Regal Entertainment Group
04.2013 - 05.2016
- Trained and supervised a staff of over twenty employees
- Managed box office operations while staying updated with daily sales
- Data entry: managed daily operations of safe balance/deposits and submitted payroll accurately.
- Greeted customers, answered phones and provided customer service assistance.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Graduated with honors -
Newnan High School
05-2014
Skills
- Multitasking
- Conflict resolution
- Data Entry
- Cash handling
- Attention to detail
- Customer Service
- Call Control
- Professional phone etiquette
- Verbal and written communication
- Inbound Phone Call Management
Accomplishments
- Secret shop score average of 100 for Regal Entertainment Group
- Employee of the Month / Star Performance Award
- Floor Staff Trainer at Georgian Regal Stadium 14
- Promoted to management at Regal
- Starbucks Partner of the quarter
References
References available upon request.
Timeline
Contact Center Representative
AWL
08.2022 - Current
Courier
DoorDash
01.2020 - 08.2022
Barista & Store Trainer
Starbucks
12.2016 - 06.2020
Floor Staff/ Assistant Manager
Regal Entertainment Group
04.2013 - 05.2016
Graduated with honors -
Newnan High School
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