Sean Wilber

Managed access control systems, ensuring only authorized individuals entered restricted areas.

• Facilitated security-related training and education programs for new personnel, ensuring a thorough understanding of policies and procedures among all members of the organization.
• Ensured compliance with all federal regulations pertaining to firearms storage, handling, and transportation while serving as a key member of the armory management team.
• Streamlined incident reporting for improved response times and increased overall safety.
• Implemented emergency response drills, increasing preparedness among all personnel within the facility.
• Maintained a safe environment with regular risk assessments and appropriate corrective actions.
• Organized training exercises simulating real-world scenarios, improving overall readiness and adaptability among team members.
• Led team members in maintaining order during crisis situations, effectively deescalating tensions and ensuring safety for all involved parties.
• Enhanced security protocols by conducting thorough inspections and implementing new procedures.
• Multiple over seas deployments conducting antiterrorism force protection.
• Current Admin LPO of Navy Reserve Unit consisting of more than 45 Sailors.
• Former Training LPO responsible for readiness of more than 45 Sailors.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Created and maintained safe and secure work environments for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.