Sean Williams

Bookseller

Barnes & Noble

04.2015 - 04.2023

Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assisted customers with locating books and other materials in store.
Restocked shelves and kept store displays attractive and organized to drive sales.
Processed payments and returns on company POS system using proper cash-handling procedures.
Collaborated with other staff to support smooth daily operations.
Answered product questions with up-to-date knowledge of sales and store promotions.
Applied interpersonal and communication skills to establish selling relationship with customers.
Established strong relationships with customers to encourage repeat business.
Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Developed strong rapport with customers and created positive impression of business.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Monitored customers for signs of security concerns and escalated issues to management.
Managed efficient cash register operations.